Health & Wellness Coordinator (Northwest)
Join to apply for the Health & Wellness Coordinator (Northwest) role at Greater Austin YMCA
Health & Wellness Coordinator (Northwest)
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Join to apply for the Health & Wellness Coordinator (Northwest) role at Greater Austin YMCA
Why Your Role Matters
As a Health & Wellness Coordinator, you will coordinate various health and wellness programs and initiatives within our organization. You will play a vital role in promoting member well-being, creating a positive environment, and supporting a culture of wellness. Your expertise and passion for health and wellness will contribute to the overall success of our organization and the well-being of our community.
Why Your Role Matters
As a Health & Wellness Coordinator, you will coordinate various health and wellness programs and initiatives within our organization. You will play a vital role in promoting member well-being, creating a positive environment, and supporting a culture of wellness. Your expertise and passion for health and wellness will contribute to the overall success of our organization and the well-being of our community.
Together with the Health & Wellness Director, you will create a positive and inspiring environment that fosters growth and success for our members and staff alike. Serving as a point of contact for our Health & Wellness programs, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members. Additionally, you will lend a helping hand with Fitness Center duties as needed, ensuring the smooth operation of our facility.
How You Will Make An Impact
The member relations aspect of this position requires that relationship building is a top priority at all times. The Health & Wellness Coordinator must attend to the needs, and requests of health seekers, members, and all people associated with the YMCA in a courteous and friendly manner, using the Y voice.
People Management & Leadership
- Assist in auditioning and interviewing Health & Wellness team members.
- Support the training and onboarding of new team members.
- Observe trainers during consultations and provide regular feedback for a seamless and consistent process.
- Collaborate with the director to supervise and develop Fitness Center team members, maintaining high-quality standards.
- Ensure trainers submit paperwork and agreement renewals by specified deadlines.
- Provide leadership and support to all Personal Trainers and Floor Monitors.
- Model and reinforce a positive and inclusive environment for members to pursue healthy living at all fitness levels.
- Set an example by fostering excellent member/guest interactions, contributing to member retention.
- Assist with Annual Giving initiatives and events.
Program Operations & Administrative Support
- Assist with overseeing the quality and delivery of Health & Wellness programs and Y Active programs, addressing member inquiries.
- Support the management of the Floor Monitor schedule.
- Process Personal Training agreements and registrations using Daxko Operations software.
- Confirm the accuracy of paperwork submitted by trainers and ensure appropriate filing.
- Track weekly sessions of trainers and clients using Appointment King software, ensuring accountability.
- Follow up on all Personal Training Consultations to ensure members' needs are met.
- Collaborate with the Marketing team to ensure up-to-date program and department information for advertising purposes.
- Lead personal training sessions or group exercise classes, providing professional guidance and support to members in their fitness pursuits.
Facility & Risk Management
- Ensure completion and filing of PAR-Q and medical clearance paperwork for participants in Personal Training and Group Training programs.
- Supervise the upkeep of Fitness Assessment equipment, Biometric Equipment, and Appointment King software.
- Develop and maintain cleaning processes for the Fitness Center and its equipment.
- Address Fitness Center maintenance requests, coordinating necessary equipment repairs or facility maintenance with the Facilities Director or appropriate vendors.
- Report equipment issues to the Facility Director.
- Complete assigned duties as required.
What You Bring To The Y
- A bachelor's degree or a blend of education, professional experience, and training
- Knowledge of member relations system and/or database.
- Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
- Ability to apply knowledge of accounting and finance basics.
- Must assume responsibility for accuracy and timeliness of work product.
- Ability to multi-task.
- Ability to manage projects and coordinate events with other staff members and volunteers to achieve long-and short-range goals of the Association.
- At least one year of direct supervision experience and Personal Training experience.
- Willingness to work evenings, weekends, and holidays as needed.
- Current nationally accredited personal training certification (ACSM, NASM, MSCA, ACE).
- Bloodborne Pathogens and Child Abuse Prevention training provided by the YMCA must be completed.
- You quickly learn from failure and value feedback in the effort to continuously improve.
- You are a team player with a positive, service-oriented attitude and you can work well with others.
- You listen for understanding and meaning. You speak and writeeffectively.
- You build good customer relationships and deliver customer-centric solutions.
- You leverage people's differences as strengths.
- You are organized, able to prioritize tasks, and handle multiple assignments.
Physical Requirements
While performing the duties of this job, the staff member must be able to sustain long periods of active work. Ability to conduct one-on-one training, small or large group classes and activities that last up to an hour or so in duration. Ability to perform all physical aspects of the position; including sitting, talking, typing on a computer, leading class, walking, standing, bending, reaching, and lifting weights or objects of 50-75lbs. safely. (i.e., weights, some light machinery within the fitness center, etc.). Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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