Healthcare Call Center Representative

Ascension; Austin (TX); On-site; USD 35,000 - 49,000; Full time

Job summary

Ascension is seeking a Healthcare Call Center Representative in Austin, Texas. This role involves answering incoming calls, responding to inquiries, and collecting data to support patient services. Candidates are required to have a high school diploma or equivalent experience, with healthcare and call center experience preferred. Join a leading health system that values its associates and provides numerous benefits, including paid time off, health plans, and education reimbursement.

Benefits

Paid time off (PTO)

Health insurance options & wellness plans

Retirement benefits including employer match plans

Short-term and long-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Qualifications

• High School diploma equivalency OR 1 year of job-specific experience required.
• Preferred: Previous healthcare and call center experience.

Responsibilities

• Answer incoming calls and perform triage of inquiries.
• Collect relevant caller data for measurement and reporting.
• Perform additional clerical duties as assigned.

Skills

Communication

Customer service

Data collection

Education

High School diploma or equivalent

Job description

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• Facility: ON-SITE; Good Health Solutions Building
• Location:7701 Metropolis Drive Austin, Texas 78744
  
  

Benefits

Paid time off (PTO)

Details

• Department: Patient Services
• Schedules: 40Hours Day, Evening, Night Shifts Available w /rotating weekends
• Facility: ON-SITE; Good Health Solutions Building
• Location:7701 Metropolis Drive Austin, Texas 78744
  
  

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Answer incoming calls and perform triage of inquiries.

• Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
• Collect relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• Perform additional clerical duties as assigned.
  
  

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
  

Additional Preferences

• Previous Healthcare Experience Preferred
• Call Center Experience Preferred
  
  

Why Join Our Team

Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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