Bilingual Medical Assistant

Wellmore Behavioral Health; Waterbury (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading behavioral health organization is seeking a Bilingual Medical Assistant to support psychiatrists and APRNs in Child Services. The role requires fluency in Spanish and English, excellent communication skills, and experience in customer service and insurance processes. Responsibilities include administrative and clinical tasks, ensuring quality care for clients. Join a compassionate team dedicated to making a difference in the community.

Qualifications

• Fluency in Spanish and English required.
• Experience with insurance processes.
• Customer service experience is required.

Responsibilities

• Answering phones, scheduling appointments, and providing excellent customer service.
• Updating medical records and arranging hospital services.
• Measuring vital signs and coordinating medication refills.

Skills

Fluency in Spanish

Fluency in English

Communication

Interpersonal Skills

Detail-oriented

Education

Graduation from an accredited Medical Assistant program

Tools

Microsoft Office

Job description

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Description

Position Title:

Bilingual Medical Assistant

Program:

Child Services

General Responsibilities:

The Medical Assistant serves as the assistant to the assigned psychiatrists and Advanced Practitioner Registered Nurse (APRN). The role involves interacting with clients and handling both administrative and clinical duties related to client intakes and appointments, as directed by medical personnel.

Supervision:

Reports to the Medical Director or designee with supervision provided weekly through staff meetings and direct observation.

Responsibilities include:

1. Answering phones, copying, faxing, scanning, and other administrative tasks.
2. Handling correspondence and scheduling appointments.
3. Providing excellent customer service with outstanding communication skills.
4. Greeting clients with strong interpersonal skills.
5. Updating medical records in the Electronic Health Record system.
6. Arranging hospital and laboratory services.
7. Assisting with applications to pharmaceutical companies’ Patient Assistance Programs.
8. Providing backup coverage at front desks across multiple locations.
9. Obtaining prior authorizations from insurance companies and verifying insurance forms.
10. Providing translation services between English and Spanish as needed, supporting medical providers during appointments.
11. Communicating with DCF, probation/parole, and Supportive Housing for client reports.

Clinical duties include:

1. Measuring and documenting vital signs, medical history, and health information.
2. Coordinating medication refills and obtaining prior authorizations.
3. Assisting with appeals for prior authorization denials and other cases.

Company Expectations:

• Adhere to the Code of Ethics of Wellmore.
• Manage emergency situations effectively.
• Maintain a caring and compassionate attitude.
• Respect cultural and religious beliefs of the community.
• Support a team approach to providing quality care.
• Develop positive relationships with referral sources.
• Communicate clearly and professionally with patients, families, and colleagues.
• Maintain a professional appearance and attitude.
• Be adaptable and exercise initiative.
• Accept accountability for work performed.
• Cross-train in various programs and duties as needed.
• Perform additional duties as assigned.

Qualifications:

Fluency in Spanish and English is required. Must interpret medical terminology effectively, be detail-oriented, and experienced with insurance processes. Knowledge of behavioral health and family systems is preferred. Proficiency in Microsoft Office and a valid driver’s license with reliable transportation are required.

Experience:

Graduation from an accredited Medical Assistant program is preferred. Customer service experience is required, along with essential computer skills.

Language Skills:

Ability to read and interpret safety and procedural documents, write routine reports, and communicate effectively in Spanish and English with groups and individuals.