Bilingual Mandarin Insurance & Client Relations Specialist

Nanettemiller; Phoenix, Northern (AZ, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health allowance

Short term disability

Term life insurance

Earned time off (ETO) 3 weeks per year

Observed holidays

401(k) with employer match

Job summary

Nanette Mcclelland-Miller - State Farm Agent is seeking a Multi-Line Representative to join our Anthem, AZ office. You will help customers assess needs, explain insurance options, and guide them through product lines while delivering friendly, reliable service.

This full-time role emphasizes community presence, accurate record-keeping, and collaboration with the team to meet office goals. A strong customer-service mindset and license readiness are valued benefits.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses before start date.
• Bilingual Mandarin speaker (required).

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication skills

Organizational skills

Fast-paced environment

Customer service experience

Insurance licenses

Mandarin (Bilingual)

Job description

Nanette Mcclelland-Miller - State Farm Agent is seeking a Multi-Line Representative to join our Anthem, AZ office. You will help customers assess needs, explain insurance options, and guide them through product lines while delivering friendly, reliable service.

This full-time role emphasizes community presence, accurate record-keeping, and collaboration with the team to meet office goals. A strong customer-service mindset and license readiness are valued benefits.