Multi-Line Representative - State Farm Agent Team Member

Nanettemiller; Phoenix, Northern (AZ, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health allowance

Short term disability

Term life insurance

Earned time off (ETO) 3 weeks per year

Observed holidays

401(k) with employer match

Job summary

Nanette Mcclelland-Miller - State Farm Agent is seeking a Multi-Line Representative to join our Anthem, AZ office. You will help customers assess needs, explain insurance options, and guide them through product lines while delivering friendly, reliable service.

This full-time role emphasizes community presence, accurate record-keeping, and collaboration with the team to meet office goals. A strong customer-service mindset and license readiness are valued benefits.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses before start date.
• Bilingual Mandarin speaker (required).

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication skills

Organizational skills

Fast-paced environment

Customer service experience

Insurance licenses

Mandarin (Bilingual)

Job description

Multi-Line Representative - State Farm Agent Team Member

Full Time in Anthem - AZ

Location Address Anthem, AZ 85086

At Nanette Mcclelland-Miller - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses before start date.
• Bilingual Mandarin speaker (required).

Benefits

• Health Allowance $300 per month to support health-related expenses after 90 days of employment.
• Short Term Disability Offered to qualifying new employees after 90 days, with premiums covered by the agency.
• Instant Answer Term Life Insurance $50,000 term life coverage available to qualifying employees after a 90-day waiting period.
• Earned Time Off (ETO) Three weeks (15 business days) of annual leave will begin accruing after the 90-day probation period. Please note that ETO does not roll over; a new 15-day balance will be granted each year on the employee’s anniversary date. To maintain sufficient leave throughout the year, employees should use no more than 50% of their earned time off (ETO) before July.
• Observed Holidays Thanksgiving Day, Christmas Day, New Year’s Day, 4th of July, and Memorial Day.
• Retirement Plan Eligibility for 401(k) plan with a 3% employer match after 90 days.

Compensation $50,000.00 - $75,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none