Bilingual Mandarin Administrative Services Manager

Comrise; Glendale (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Comrise in Glendale, Kentucky seeks an Administrative Services Manager to lead the internal service department, oversee guest reception, and drive travel and administrative policy development. The role requires coordinating expatriate relocation and managing cross-functional teams to ensure compliant, efficient operations.

The ideal candidate will have 5–7 years in administrative management, strong leadership, and deep experience in expatriate management and visa processes, with excellent

Qualifications

• Minimum 5-7 years in administrative management, with leadership experience.
• Experience in managing daily administrative operations and travel arrangements.
• Proven expatriate management experience including relocation and visa processes.
• Strong leadership and team development track record.
• Excellent verbal and written communication with diverse stakeholders.

Responsibilities

• Lead the internal service department and oversee administrative support functions.
• Supervise and develop a team of administrative professionals.
• Coordinate expatriate relocation and international travel support.
• Develop and implement administrative and travel policies.
• Collaborate with HR, finance, and operations to align services with company goals.

Skills

Leadership

Administrative management

Travel coordination

Expatriate management

Visa processes

Multicultural communication

Job description

We are looking for a highly organized and experienced Administrative Services Manager to lead our internal service department. This role is essential in overseeing daily administrative functions, managing guest reception, coordinating expatriate relocation, and driving the development of travel and administrative policies. The ideal candidate will possess a strong background in administration, proven leadership capabilities, and extensive experience in managing complex, multi-faceted tasks, including a deep understanding of the challenges and nuances involved in expatriate management.

Essential Functions:

Leadership and Management: Lead and manage the internal service department, ensuring the efficient and effective delivery of all administrative support services.

Supervise, mentor, and develop a team of administrative professionals, fostering a collaborative and results-driven work environment.

Establish and implement departmental goals and strategies that align with the company’s overall objectives.

Daily Administrative Operations:

Oversee the management of office operations. Supervise the operation of front desk activities, ensuring that processes and standards are upheld without direct involvement in day-to-day tasks. Provide oversight for the scheduling and coordination of internal and external meetings according to company standards.

Oversee the coordination of interviews, ensuring that the process is handled efficiently by the HR and administrative teams.

Supervise the management of travel arrangements, ensuring adherence to company policies and that the administrative team executes these responsibilities effectively.

Act as the primary liaison between the internal services department and other business units, including HR, finance, and operations, ensuring that administrative services are aligned with broader company objectives.

Support cross-functional projects and initiatives, ensuring that all administrative aspects are managed effectively.

Facilitate communication between departments to streamline processes and enhance operational efficiency.

Expatriate Relocation and International Travel Support:

Oversee the expatriate relocation process, ensuring that housing, transportation, and logistical needs for employees relocating from China to the U.S. are met by the relevant teams and external vendors.

Ensure that both expatriates relocating to the U.S. and U.S. employees traveling to China comply with visa, immigration, and local regulations.

Work closely with HR, legal teams, and external immigration consultants to manage these processes efficiently. Supervise the development and implementation of cultural integration programs for expatriates and U.S. employees traveling to China, ensuring that they receive the necessary support.

Provide oversight to ensure that both expatriates in the U.S. and U.S. employees in China receive continuous support throughout their assignments or business trips.

Assist with the planning and execution of repatriation processes for expatriates and ensure compliance with local regulations for U.S. employees returning from China.

Policy Development and Implementation:

Collaborate with senior leadership, HR, and other departments to develop, refine, and implement administrative and travel policies, ensuring they meet the needs of the organization and comply with legal requirements.

Lead the rollout of new policies, providing training and support to ensure consistent application across the company.

Regularly review and update policies to reflect changes in business strategy, regulatory environments, or industry best practices.

Flexibility and Travel:

Maintain a flexible work schedule to accommodate the needs of the organization, including participation in meetings, events, and projects that may occur outside regular business hours.

Be willing to travel domestically or internationally as required to support company operations and ensure the successful execution of administrative and expatriate-related tasks.

Qualifications:

Minimum of 5-7 years of experience in an administrative management role, with at least 3 years in leadership capacity.

Extensive experience in managing daily administrative operations, including office management, guest reception, meeting coordination, and travel arrangements.

Proven experience in expatriate management, including relocation, visa processes, and cultural integration.

Strong leadership and team management skills, with a track record of successfully leading and developing administrative teams.

Demonstrated ability to manage multiple priorities and lead cross-functional teams to achieve business goals.

Excellent verbal and written communication skills, with the ability to interact professionally with senior executives, staff, expatriates, and external partners.

Strong negotiation and conflict resolution skills, with a proactive approach to problem-solving.

Exceptional organizational and project management skills, with a keen attention to detail and the ability to manage complex tasks efficiently.

Ability to prioritize tasks and adapt to changing circumstances in a fast-paced environment.

Experience working in a multicultural environment, with a deep understanding of the unique challenges and needs of expatriates.

Willingness to adapt to changing work schedules, including the flexibility to work outside regular hours and travel as necessary.

Ability to interact professionally with individuals of varied backgrounds and skill level. Proficiency in both English and Chinese is required. This job may requires to communicate with team in China.