Bilingual Maintenance Coordinator

Green Ocean Property Management; United States; Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

PSB (Pro Services Boston) & Green Ocean Property Management is seeking a full-time remote Maintenance Coordinator. You will act as the command center for work orders, coordinating between tenants, vendors, and the internal team while ensuring SLAs are met.

Ideal candidates are bilingual (English/Spanish), with US property management maintenance experience and the ability to work EST hours. Strong organization and communication skills are essential for success in this role.

Qualifications

• Fluent in English and Spanish is required.
• Experience in US property management maintenance coordination is required.
• Knowledge of construction or engineering is preferred.
• Excellent problem-solving and communication skills.
• Highly organized with the ability to manage changing priorities.

Responsabilités

• Receive, log, and classify work orders; triage to minimize dispatches.
• Schedule and dispatch work based on trade, SLA, geography, and cost.
• Coordinate licensed vendors; manage COI/W-9 and quotes.
• Communicate with tenants and owners with clear ETAs and updates.
• Coordinate preventive maintenance cycles and batch scheduling.
• Verify documentation, photos, invoices; submit to accounting.
• Follow SOPs for emergencies and after-hours scenarios.
• Track SLA adherence, costs, and vendor performance; suggest improvements.

Connaissances

Bilingual EN/ES

Property management experience

Construction or engineering knowledge

Buildium / Property Meld familiarity

Outils

Buildium

Property Meld

Description du poste

Work Schedule: EST Business Hours
Company: PSB (Pro Services Boston) & Green Ocean Property Management – over 20 years in business, serving Greater Boston

About the Role

The Maintenance Coordinator serves as the command center for all work orders — from intake and triage to scheduling, vendor coordination, tenant communication, and close-out. You’ll prioritize urgent issues, manage preventive maintenance cycles, and drive efficiency across the team.

Key Responsibilities include:

• Work Order Intake & Triage: Receive, log, and classify requests; pre-diagnose simple issues to reduce truck rolls.
• Scheduling & Dispatch: Assign work based on trade, SLA, geography, and cost; manage daily/weekly schedules and approvals.
• Vendor Management: Coordinate licensed vendors, track COI/W-9, validate work completion, and request quotes.
• Tenant & Owner Communication: Provide clear ETAs, progress updates, and ensure satisfaction at completion.
• Preventive Maintenance: Maintain seasonal PM schedules and coordinate efficient batch scheduling.
• Invoicing & Close-Out: Verify documentation, photos, invoices, and submit same-day to accounting.
• Emergencies & After-Hours: Follow SOPs for urgent P0/P1 events and coordinate on-call vendors or city services.
• Reporting & Quality: Track SLA adherence, costs, and vendor performance; recommend process improvements.

Qualifications

• Fluent in English and Spanish (bilingual required)
• US property management maintenance coordination experience (required)
• Knowledge of construction or engineering (preferred)
• Excellent problem-solving and communication skills
• Highly organized with the ability to manage changing priorities
• Experience with property management software ( Buildium, Property Meld ) is a plus
• Self-driven, detail-oriented, and able to work independently
• Career-focused with strong growth potential
• Able to work EST business hours

Status: Full-time

Location: Remote

We’re looking for a full-time, remote Maintenance Coordinator to join our integrated maintenance and property management team. This is a performance-driven role with clear SLAs, daily accountability, and strong growth potential into senior coordination/operations leadership.