Bilingual Loan Solutions Advisor | Financing & Service

OneMain Financial Group; MIDDLETOWN (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Sick leave

Holidays

Job summary

OneMain Financial Group in Middletown, OH is hiring a Loan Sales Specialist to help customers access financing, listen to needs, and guide them through loan options. You will engage customers across channels and work toward branch goals.

The role emphasizes compliance, quality service, and opportunities for professional development within a supportive environment, including benefits such as health insurance, paid time off, and retirement plans.

Qualifications

• High School Diploma or GED preferred.
• Experience in Sales, Collections, or Customer Service.
• Bilingual in Spanish.

Responsibilities

• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude.
• Educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales

Collections

Customer Service

Education

High School Diploma or GED

Job description

OneMain Financial Group in Middletown, OH is hiring a Loan Sales Specialist to help customers access financing, listen to needs, and guide them through loan options. You will engage customers across channels and work toward branch goals.

The role emphasizes compliance, quality service, and opportunities for professional development within a supportive environment, including benefits such as health insurance, paid time off, and retirement plans.