Bilingual Loan Sales Specialist

OneMain Financial; Kennewick (WA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid volunteer time

Paid holidays

Job summary

OneMain Financial is seeking a Loan Sales Specialist in Kennewick, WA. The role empowers customers with friendly and affordable financing options. Responsibilities include managing the loan process, providing customer support, and achieving branch goals. Candidates are required to have a high school diploma and must be bilingual in Spanish. The position offers competitive pay ranging from $19.00 to $22.00 per hour with added benefits such as health insurance, retirement matching, and paid holidays.

Qualifications

• Ability to effectively multitask and adapt to dynamic demands.
• Commitment to exceed customer expectations.
• Understanding of loan processes and compliance regulations.

Responsibilities

• Engage customers throughout the loan process.
• Manage the life cycle of loans, including collections.
• Educate customers on insurance products and loan terms.

Skills

Bilingual - Spanish

Sales experience

Collections experience

Customer Service experience

Education

High School Diploma or GED

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

Target base salary range is $19.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuringtimelyand efficient service
• Exceed customer expectations through ease,empathyand encouragement, deliveringresults related to individual and branch goals
• Develop new connections and maintainonesby engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email,chatand our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans,termsand their options

Requirements:

• High School Diploma or GED
• Bilingual - Spanish

Preferred:

• Sales, Collections or Customer Service experience

Location:

On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)