Bilingual Loan Collections Representative

Strive Solutions; Killeen (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Strive Solutions is seeking a Bilingual Loan Collection Associate to support customers with past-due consumer loan accounts through professional, customer-focused communication.

You will place outbound and inbound calls in English and Spanish, discuss delinquent accounts, review history, explain repayment options, document all activity, and maintain a respectful approach to help customers restore financial health while complying with regulations.

Qualifications

• Fluency in English and Spanish required.
• Strong negotiation, problem-solving and conflict-resolution skills.
• Attention to detail and ability to document activity accurately.
• Understanding of consumer collection rules and regulations.

Responsibilities

• Place outbound and handle inbound calls in English and Spanish to discuss delinquent accounts.
• Review account history and explain repayment options and payment arrangements.
• Negotiate and document agreed solutions while ensuring compliance with regulations.
• Record all collection activity accurately in internal loan systems.
• Maintain a respectful, professional approach to help customers restore and maintain financial health.

Skills

Bilingual English/Spanish

Negotiation

Problem solving

Attention to detail

Regulatory compliance

Job description

Bilingual Loan Collection Associate

supports customers with past-due consumer loan accounts through professional, customer-focused communication.

Key Duties

• Place outbound calls and handle inbound calls in English and Spanish to discuss delinquent accounts.
• Review account history and explain repayment options and payment arrangements.
• Negotiate and document agreed solutions while ensuring compliance with federal and state collection regulations.
• Record all collection activity accurately in internal loan systems.
• Maintain a respectful, professional approach to help customers restore and maintain financial health.

Qualifications & Skills

• Fluency in English and Spanish for effective customer communication.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Attention to detail and ability to document activity accurately.
• Understanding of and commitment to applicable consumer collection rules and regulations.