Bilingual Loan Acquisition Specialist

OneMain Financial Group; Franklin (TN); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Descripción de la vacante

OneMain Financial Group is seeking a customer-focused, on-site representative in Franklin, TN. You will engage customers, present tailored loan solutions, and guide borrowers through the application to lifecycle phases.

The role emphasizes empathy, timely service, and regulatory compliance. A high school diploma and sales or customer service experience are preferred; Spanish bilingual ability is beneficial. Schedule is Monday–Friday with some extended hours, possibly including Saturdays.

Formación

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish is preferred.

Responsabilidades

• Multitask and adapt to dynamic demands while delivering timely, efficient service.
• Exceed customer expectations with empathy and encouragement to achieve branch goals.
• Engage customers throughout the loan process, offering tailored solutions.
• Manage loan life cycle including collections while complying with laws and regulations.
• Communicate with customers and other departments via phone, email, chat, and in-house systems.
• Demonstrate drive to achieve and stay goal-oriented.
• Educate customers on optional insurance products and loan terms.

Conocimientos

Sales

Customer service

Bilingual Spanish

Educación

High School Diploma or GED

Descripción del empleo

OneMain Financial Group is seeking a customer-focused, on-site representative in Franklin, TN. You will engage customers, present tailored loan solutions, and guide borrowers through the application to lifecycle phases.

The role emphasizes empathy, timely service, and regulatory compliance. A high school diploma and sales or customer service experience are preferred; Spanish bilingual ability is beneficial. Schedule is Monday–Friday with some extended hours, possibly including Saturdays.