Bilingual Japanese CSR

IntePros; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading staffing agency is seeking two Bilingual Customer Service Representatives fluent in Japanese and English. You will assist members with healthcare inquiries, handling resolved issues with empathy and clarity. The role requires strong communication skills and a background in customer service. Ideal candidates are detail-oriented and possess a positive attitude.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong written and verbal communication skills.
• Must complete employment testing prior to interview.

Responsibilities

• Deliver outstanding service to customers by phone.
• Assist members with questions related to benefits, claims, ID cards.
• Navigate multiple systems efficiently to support real-time customer needs.
• Communicate complex information clearly and professionally.
• Uphold high standards for grammar, word choice, and tone in every interaction.
• Demonstrate reliability, attention to detail, and a positive team-oriented attitude.

Skills

Fluent in Japanese

Fluent in English

Strong communication skills

Empathy

Attention to detail

Education

High school diploma or GED

Job description

Location

Philadelphia, PA | Columbus, OH | Salt Lake City, UT | Houston, TX | Bloomington, MN

About the Role

We’re seeking two Bilingual Customer Service Representatives who are fluent Japanese speakers and fluent in English to join our client’s Commercial team. In this role, you’ll be the first point of contact for members, helping them navigate healthcare-related questions including claims, benefits, enrollment, ID cards, and more. This is a phone-based role that requires clarity, professionalism, and a passion for delivering exceptional service.

What You’ll Do

• Deliver outstanding service to customers by phone, resolving issues with empathy and accuracy
• Assist members with questions related to benefits, claims, ID cards, and the member portal
• Navigate multiple systems efficiently to support real-time customer needs
• Communicate complex information in a clear and professional manner
• Uphold high standards for grammar, word choice, and tone in every interaction
• Demonstrate reliability, attention to detail, and a positive team-oriented attitude

Basic Qualifications

• High school diploma or GED
• Minimum of 2 years of customer service experience
• Strong written and verbal communication skills
• Must complete employment testing prior to interview