Bilingual Intake Sales Specialist (Remote) | LATAM

HireHawk Inc.; United States; Remote; USD 16,000 - 19,000; Full time

Job summary

HireHawk is seeking an Intake Specialist to be the first point of contact for prospective clients in a fully remote role. You will manage inbound leads, guide callers through the intake process with confidence and empathy, and collect accident and case details.

Fluent English is required; Spanish is a plus. This is a full-time, remote position open to candidates worldwide, with a focus on high-volume conversion and timely follow-up to ensure client experience from first contact through signing.

Qualifications

• Must have proven experience in inbound sales, intake, or high-volume phone-based conversion roles.
• Strong persuasion, rapport-building and questioning skills.
• Fluent spoken and written English; Spanish language skills are a plus.

Responsibilities

• Own the prospective client’s first interaction with the firm and create a professional, reassuring first impression.
• Handle a high volume of inbound calls and leads in English (and Spanish when needed).
• Ask thoughtful, structured questions to gather accident, injury, treatment, and case information.
• Build trust with prospects facing sensitive legal situations and explain intake steps clearly.
• Convert qualified leads into signed clients and complete intake documentation accurately.
• Follow up promptly with prospects who need more time or information before signing.

Skills

Inbound sales

Consultative selling

Active listening

Bilingual English/Spanish

Job description

All candidates from LATAM countries are welcome to apply!!

• Location:Remote / Virtual
• Job Type:Full-Time
• Salary Range:$1,400 - $1,700 + signing bonuses

About Us

HireHawk builds high-performing remote teams for U.S. and Canadian companies, connecting skilled professionals worldwide with meaningful, long-term work. We’re outcomes-first, detail-obsessed, and we hire people who take ownership—because our clients’ cases and timelines depend on it.

About the Role

You will be the first point of contact for prospective clients, managing inbound leads and guiding callers through the intake process with confidence, empathy, and urgency. You will gather accident and case information, understand each prospect’s needs, explain how the firm can help, and convert qualified leads into signed clients.

This is a consultative sales role, not an administrative call-taking position. Success will be measured through responsiveness, intake quality, conversion performance, and the professional experience you create for every caller. The firm is strengthening its intake and conversion capacity, and it is open to training strong sales professionals who have not yet worked in personal injury law.

Responsibilities

• Own the prospective client’s first interaction with the firm and create a professional, reassuring first impression.
• Handle a high volume of inbound calls and leads in both English and Spanish.
• Ask thoughtful, structured questions to gather accurate accident, injury, treatment, and case information.
• Build trust quickly with people navigating stressful, sensitive, and potentially high-value legal situations.
• Evaluate prospective clients against the firm’s intake criteria and identify qualified case opportunities.
• Explain the firm, its intake process, and the next steps clearly without providing legal advice.
• Address questions and concerns using a consultative sales approach that helps qualified prospects make informed decisions.
• Convert qualified leads into signed clients and complete all required intake documentation accurately.
• Follow up promptly with qualified prospects who need additional time or information before signing.
• Maintain organized intake records, track conversion activity, and coordinate a smooth handoff to the appropriate legal team.

Must-Have:

• Fluent spoken and written English
• Demonstrated success in inbound sales, consultative sales, intake, customer service, call-center sales, or another high-volume phone-based conversion role.
• Strong persuasion, rapport-building, questioning, and active-listening skills.
• Confidence handling sensitive, high-stakes consumer conversations while remaining empathetic and professional.
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