Bilingual Intake Coordinator | St. George Clinic

Gandara Center; Springfield (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Life Insurance

Paid vacations

Paid holidays

8 discretionary days

Mileage Reimbursement

Job summary

Gandara Center in Springfield, MA is seeking a bilingual Intake Coordinator to support client access and service coordination. The role reports to the Practice Manager and receives weekly supervision. It also requires the Coordinator to provide reports on intake utilization and protocols to improve service quality.

The Intake Coordinator will handle courteous customer service, ensure paperwork quality, respond to calls, and assist with translations as needed, enabling efficient client onboarding.

Qualifications

• High School Diploma or equivalent
• Knowledge of billing practices and managed care
• Basic knowledge of scheduling
• Understanding of the population and information sensitivity

Responsibilities

• Provide courteous and timely customer service.
• Adhere to Agency and program policies and procedures.
• Initiate and complete all administrative paperwork included in the Client Intake Packet.
• Ensure that intake paperwork meets quality assurance standards and is prepared for entry into the client chart.
• Respond to all intake calls and voicemails within two business days.
• Orient client to service availabilities, rights, and responsibilities.
• Ensure client ID is assigned, documented, and entered into databases and relevant systems.
• Provide guidance to any assigned support staff assisting with intake duties.
• Communicate with the Practice Manager when additional resources or support is needed.
• Assist with phone calls and translations as needed.

Skills

Customer Service

Education

High School Diploma or equivalent

Job description

Bilingual Intake Coordinator | St. George Clinic

Job Category: Operations-Outpatient Clinic

Requisition Number: BILIN003343

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

Springfield, MA 01104, USA

Description

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement
• Hourly | $18

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Job Title: Intake Coordinator

Work Location: Springfield, MA

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary:

We’re looking for a candidate for the role of the Intake Coordinator who will report to the Practice Manager and receives weekly supervision. Additionally, the Intake Coordinator will provide formal and informal reports about intake utilization and protocols in order to further improve client access and service quality.

Duties and Responsibilities:

• Provide courteous and timely customer service.
• Adhere to Agency and program policies and procedures.
• Initiate and complete all administrative paperwork included in the Client Intake Packet.
• Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
• Respond to all intake calls and voicemails within two business days.
• Orient client to service availabilities, rights, and responsibilities.
• Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
• Provide guidance and incidental [“dotted-line”] supervisor to any assigned support staff assisting with intake duties.
• Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
• Assist with phone calls and translations as needed.

Minimum Qualifications:

• High School Diploma or equivalent
• Knowledge of billing practices and managed care
• Basic knowledge of scheduling
• Understanding of the population and information sensitivity

The Gándara Mental Health Centerprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Qualifications

Skills

Preferred

Intermediate

Customer Service Skills

Advanced

Administrative Skills

Some Knowledge

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.