Bilingual Intake Case Manager

Manulife; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Intake Case Manager to provide vital support to plan members across Canada. This remote role emphasizes proactive case management, requiring strong analytical skills and the ability to communicate effectively in both English and French. You will be responsible for managing a dedicated caseload, assessing claims, and collaborating with various stakeholders to ensure successful outcomes for clients. Join a flexible and inclusive environment that empowers you to grow your career while making a meaningful impact in the lives of others.

Benefits

Flexible work environment

Career growth opportunities

Support for well-being and inclusion

Qualifications

• Must be bilingual in French and English to support clients across Canada.
• Requires a diploma in healthcare or equivalent experience.

Responsibilities

• Manage a caseload while adhering to service level agreements.
• Assess claims based on medical and contractual information.
• Communicate effectively with plan members and stakeholders.

Skills

Bilingual (French & English)

Analytical Skills

Strong Organization Skills

Empathy and Compassion

Education

Post-secondary diploma or bachelor's degree in healthcare

Job description

As a Bilingual Intake Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication. This opportunity is 100% remote.

Position Responsibilities:

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks that would include responding to emails and telephone calls on a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.

Preferred Qualifications:

• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge, an asset.
• Background in a health-related field will be an asset.
• At ease with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different type of tasks.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.