Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA

California Jobs; Fontana (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare services is seeking a Bilingual Insurance Customer Support Associate for a remote position. The role involves managing customer interactions through calls, ensuring client satisfaction, and contributing to a supportive work environment. Ideal candidates will possess strong communication skills and a high school diploma, with an opportunity for professional growth.

Benefits

Career advancement opportunities

Supportive work environment

Training provided

Qualifications

• Must be punctual and available for scheduled shifts.
• Completion of HIPAA training required.
• Minimum experience of 0-2 years preferred in relevant fields.

Responsibilities

• Provide phone support for incoming and outgoing calls.
• Assist with customer service issues and pharmacy network problems.
• Perform office duties including filing and mailings.

Skills

Communication

Listening

Customer Service

Education

High School Diploma or GED

Job description

Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA

Employer Industry: The employer specializes in the healthcare industry.

Why consider this job opportunity:
- Salary up to $(amount)
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and credit cards

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

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