Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

California Jobs; Lancaster (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare services is seeking a Bilingual Customer Service Representative to provide remote support and assist members. This position offers career advancement opportunities, a supportive environment, and the ability to work from anywhere in the continental U.S. The ideal candidate will have excellent communication skills and a high school diploma.

Benefits

Opportunity for career advancement

Supportive work environment

Training provided

Qualifications

• Must be available for scheduled work shifts.
• Completion of HIPAA Privacy and Security training required.
• Experience in a healthcare-related service is a plus.

Responsibilities

• Provide phone coverage for calls and direct them appropriately.
• Resolve customer service issues and assist clients.
• Perform office duties including copying and filing.

Skills

Phone skills

Listening skills

Communication skills

Education

High School Diploma or GED

Job description

Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $(amount)
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and credit cards

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

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