Bilingual Account Manager (Spanish/English) - Insurance Services

Groth Family Insurance - Allstate; Pasco (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Groth Family Insurance Allstate in Pasco, WA is seeking a friendly Bilingual Account Manager to support English- and Spanish-speaking clients with policy questions, billing, and coverage updates. You will build lasting relationships, manage records, and help clients understand their coverage while providing outstanding service in both languages.

Training and licensing support available to qualified candidates.

Qualifications

• Fluent in both Spanish and English (required).
• Strong communication and interpersonal skills.
• Customer-focused with a passion for helping others.
• Professional, dependable, and detail-oriented.
• Strong organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates.
• Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions.
• Process policy changes, renewals, endorsements, and documentation requests.
• Educate clients on policy features, coverage options, and insurance processes.
• Maintain accurate customer records and agency documentation.
• Resolve customer concerns with professionalism, empathy, and attention to detail.
• Conduct policy reviews and identify opportunities to better serve clients' insurance needs.
• Support the agency's sales and service efforts through follow-up and customer retention activities.
• Collaborate with team members to deliver an exceptional customer experience.

Skills

Bilingual English/Spanish

Communication

Customer service

Organization

Time management

Multitasking

Job description

Groth Family Insurance Allstate in Pasco, WA is seeking a friendly Bilingual Account Manager to support English- and Spanish-speaking clients with policy questions, billing, and coverage updates. You will build lasting relationships, manage records, and help clients understand their coverage while providing outstanding service in both languages.

Training and licensing support available to qualified candidates.