Bilingual Insurance CSR — Spanish/English (Licensing Paid)

Express Employment Professionals - Cincinnati East; Carmel (IN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Full benefits

401(k) with 3% match

Licensing paid

Business wardrobe

Job summary

Express Employment Professionals - Cincinnati East is helping a Carmel, IN independent insurance agency hire a Bilingual Insurance Customer Service Representative. This role expects outstanding customer service in Spanish and English to support owners and agents.

You will answer phones, greet guests, process payments, update policy data, and help clients compare policy options. If unlicensed, licensing costs are covered and paid training is provided.

Qualifications

• Fluent in Spanish and English to assist diverse clients.
• Experience in front office or customer service.
• Strong data entry accuracy.
• Ability to make outbound phone calls and handle inquiries.

Responsibilities

• Answer phones and greet in-person guests.
• Take payments and update client data and policy information.
• Provide information on policy options and pricing once licensed.
• Update client files and perform data entry/e-filing.
• Communicate with clients via email and calls to solicit new business.

Skills

Bilingual Spanish/English

Customer service

Data entry

Phone etiquette

Job description

Express Employment Professionals - Cincinnati East is helping a Carmel, IN independent insurance agency hire a Bilingual Insurance Customer Service Representative. This role expects outstanding customer service in Spanish and English to support owners and agents.

You will answer phones, greet guests, process payments, update policy data, and help clients compare policy options. If unlicensed, licensing costs are covered and paid training is provided.