Bilingual Installer Service & Parts Delivery Lead

O'Reilly Auto Parts; Waynesboro (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, & vision insurance

Team member health/wellbeing programs

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading automotive parts retailer is seeking an experienced Installer Service Specialist in Waynesboro, Virginia. This role focuses on serving professional customers, developing strong relationships, and ensuring accurate order deliveries. Responsibilities include taking orders, managing vehicle maintenance, auditing returns, and assisting at the counter as needed. Desired qualifications include a strong mechanical background, ASE certification, and bilingual abilities. The position offers competitive wages and various benefits, including health insurance and career growth opportunities.

Qualifications

• Strong background in mechanics required.
• Above average communication skills required.
• Hands-on knowledge of automotive repairs is desired.
• ASE Certification is preferred.
• Fluency in multiple languages, especially Spanish, is a plus.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders quickly and accurately over the phone and online.
• Manage delivery vehicle servicing and maintenance.
• Complete daily vehicle inspections and manage mileages.
• Work closely with Sales Specialists for superior service.
• Verify billing for product/merchandise before customer departure.
• Ensure timely pickups for core and warranty returns.
• Audit returns for warranty abuse and correctness.
• Assist at front counter and retail counter as needed.
• Help with backroom duties as required.
• Process customer labor claims efficiently.

Skills

Strong background in mechanics

Above average communication skills

Hands-on knowledge of automotive repairs

Fluency in multiple languages (Spanish highly desired)

Education

ASE Certification

Job description

A leading automotive parts retailer is seeking an experienced Installer Service Specialist in Waynesboro, Virginia. This role focuses on serving professional customers, developing strong relationships, and ensuring accurate order deliveries. Responsibilities include taking orders, managing vehicle maintenance, auditing returns, and assisting at the counter as needed. Desired qualifications include a strong mechanical background, ASE certification, and bilingual abilities. The position offers competitive wages and various benefits, including health insurance and career growth opportunities.