Bilingual Initial Resettlement Case Manager

Commonwealth Catholic Charities; Richmond (VA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Commonwealth Catholic Charities is seeking a Resettlement Services Coordinator to support ORR-eligible clients during initial resettlement in Virginia. You will assist with housing, essential goods, and benefit applications while coordinating with partners and maintaining case documentation.

The role requires strong interpersonal skills, bilingual abilities, and a valid driver’s license. Office software knowledge and community resource navigation are essential for success.

Qualifications

• High School Diploma or equivalent; three years related experience; bachelor’s degree preferred.
• Valid driver’s license required.
• Bilingual in English and at least one of several listed languages.

Responsabilités

• Conducts Pre-Arrival Planning, including housing arrangements prior to arrival.
• Meets new refugee arrivals at airport and transports to housing.
• Provides material support and essential goods (groceries, clothing, diapers).
• Performs Needs Assessment and Service Planning for early self-sufficiency.
• Conducts in-person home visits to assess needs and monitor progress.
• Assists with applications for ORR and mainstream benefits.
• Orients clients to community resources and daily life.
• Arranges transportation for appointments and coordinates with donors and volunteers.
• Maintains documentation and case files to ensure compliance.

Connaissances

Interpersonal skills

Decision-making

Problem-solving

Oral communication

Written communication

Bilingual (English & other language)

Formation

High School Diploma or equivalent

Bachelor’s degree preferred

Outils

Microsoft Office

Description du poste

About CCC:Since 1923, Commonwealth Catholic Charities (CCC) has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 7 locations throughout Virginia.CCC provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information (including family medical history) in all aspects of employment including selection, job assignment, compensation, discipline, termination and benefits, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the agency.Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check.SUMMARY: This position provides initial resettlement services to ORR-eligible individuals through the Program of Initial Resettlement (PIR), a component of the Preferred Communities (PC) Program. The position supports clients during their initial resettlement period by addressing immediate needs, connecting individuals to services and community resources, and assisting clients in successfully transitioning and adapting to life in the United States. Services are time-limited and must be provided within established PIR contract timeframes to support client self-sufficiency and ensure compliance with program and agency requirements.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Conducts Pre-Arrival Planning, including arrangement of long-term housing prior to arrival, securing lease and furniture so house is prepared upon arrivalMeets new refugee arrivals at the airport of final destination and transport them to housing.Provides material support and essential goods such as groceries, weather-appropriate clothing, diapers, etc.Conducts Needs Assessment and Service Planning to lay a strong foundation for achieving early self-sufficiency by including initial needs, barriers, and resettlement goals.Conducts in-person home visits to assess client needs, provide services, and monitor progress toward established goals.Assists clients with applications for ongoing ORR and mainstream benefits.Orients clients to their new community and provides information regarding services, resources, and daily life in the United States.Assists clients in obtaining required domestic medical screenings and connects clients with appropriate healthcare resources.Connect clients to additional services based on identified needsProvides or arranges transportation for refugees to attend scheduled appointmentsCoordinates with donors, volunteers, faith-based groups and other community members to enhance in kind donations and resources for the agencyMaintains detailed written and electronic documentation on service provision including the maintenance of orderly case files, case forms, online case management systems and completing routine case notes to ensure compliance with internal policies and accountability for the use of ORR funds.Manages case stipends, documents and monitors all direct assistance expenditures, to ensure compliance with internal policies and accountability for the use of ORR funds.Completes required services within the specified time frame provided by the PIR contract to ensure compliance with internal policies and accountability for the use of ORR funds.Completes monthly and quarterly reports on case status and service provisionEngages with key community service providers and participates in consultations meetings to improve collaboration and services and support successful outcomesEnsures all initial resettlement services are communicated either through interpretation to the client or in any language mutually understood by staff and the new arrival or their family members, to ensure full comprehension and informed decision-making.Maintains organized, clean, and accessible storage areas and workspaces.Represents the Agency in the community and workplace in a professional and ethical manner.Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.Utilizes a basic knowledge of Microsoft Office applications.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required with three years of related experience; bachelor’s degree preferred. Valid driver’s license required. Must be bilingual in English and at least one of the following languages: Dari, Pashto, Farsi (Persian), Hindi, Nepali, Afrikaans, Swahili, Kirundi, Kinyarwanda, Urdu, Arabic, Spanish, French, or Ukrainian.WORK ENVIRONMENT: The work environment is favorable.DIRECT REPORTS: None