Bilingual Income Maintenance Caseworker II - Call Center

JCI; Smithfield (NC); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Johnston County Department of Social Services is seeking an Income Maintenance Caseworker II - Call Center to interview applicants and re-certify for nutrition and Medicaid programs.

You will enter data into NC FAST, verify information, determine eligibility, and handle changes as cases evolve, while communicating with clients and the public by phone.

Candidates with Spanish language skills are preferred; prior income maintenance experience and knowledge of the Medicaid programs are highly valued.

Qualifikationen

• One year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
• Preference will be given to Spanish speaking applicants and applicants with work experience in a DSS Income Maintenance Program.
• Preferred 2–3 years of experience as an Income Maintenance Caseworker.
• Preferred knowledge in the Programs of: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.
• Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Electronic applications cannot be amended once submitted.

Aufgaben

• The primary purpose of this position is to interview clients that apply for or request to re-certify for the following public assistance programs: Food and Nutrition, Adult Medicaid and Family & Children's Medicaid.
• This position must accurately enter all information gathered during the application and/or re-certification into the NC FAST system, and complete third party verification in order for eligibility to be determined.
• This includes determining initial eligibility for new applicants, re-determining eligibility for ongoing caseloads and completing changes in situations as they occur.
• This position must be able to interview and communicate effectively with customers, other agency personnel, and the public via phone.
• This position must be able to read, understand and adhere to program policy and guidelines set by the state.
• All agency staff are required to perform work duties during emergency/disaster situations as needed.

Kenntnisse

Mathematical reasoning

Communication skills

Reading & interpreting rules

Casework management

Staff supervision

Jobbeschreibung

Johnston County Department of Social Services is seeking an Income Maintenance Caseworker II - Call Center to interview applicants and re-certify for nutrition and Medicaid programs.

You will enter data into NC FAST, verify information, determine eligibility, and handle changes as cases evolve, while communicating with clients and the public by phone.

Candidates with Spanish language skills are preferred; prior income maintenance experience and knowledge of the Medicaid programs are highly valued.