Bilingual Implementation Specialist (Spanish/English)

Block; United States; On-site; USD 90,000 - 122,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement Plans

Work from home flexibility

Employee Stock Purchase Program

Wellness perks

Paid parental leave

Paid time off

Learning and Development resources

Job summary

Block is seeking Global Seller Onboarding Specialists to manage onboarding for US merchants, driving onboarding to activation and accelerating deal velocity. You will coordinate discovery, education, setup, and training to maximize Square’s platform potential.

Travel around 10% is expected with onsite work in the New York area; strong product knowledge and project management are essential for documenting feature requests and supporting international expansion efforts.

Qualifications

• BA/BS degree required or equivalent.
• 2–3 years of experience in a customer-facing role, preferably in software implementation, support, sales/account management or customer success.
• Proven written and verbal communication skills; bias for action and ability to operate independently.

Responsibilities

• Drive onboarding and implementation experiences, ensuring go-live timelines and accelerating deal velocity.
• Foster cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product.
• Anticipate obstacles, manage stakeholder communications, and develop scalable onboarding strategies.
• Master Square’s platform and stay updated on features to serve as a subject‑matter expert.
• Lead multi-merchant projects with competing priorities and timely delivery.
• Create and maintain engaging training materials for internal teams and external partners.
• Execute accurate data entry and migration tasks for select sellers during onboarding.

Skills

Cross-functional collaboration

Project management

Customer facing

Sales support

Education

BA/BS degree

Job description

The Role

Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They’ll be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, set up and trained to leverage the potential of Square’s platform. They are additionally instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions.

A successful Implementation Specialists will: (1) provide an incredible onboarding experience for Sellers, (2) accelerate the sales cycle by specialising onboarding and training, (3) develop new efficiencies to shorten the onboarding sales stage, and (4) support Square’s international expansion efforts.

\"Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process.\"

\"Looking for willingness to travel as part of the job (around 10%) and most likely majority of the onsites will be in and around New York/NY.

You Will

• Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
• Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.
• Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.
• Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject‑matter expert.
• Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.
• Create and maintain engaging training materials for both internal teams and external partners.
• Execute accurate data entry and migration tasks for select sellers as part of the onboarding process.

You Have

• BA/BS degree, preferably
• 2-3 years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success.
• An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you.
• Bias for action; performance driven with the confidence to operate independently.
• Ability to thrive within ambiguity and operate independently.
• Ability to drive and manage multiple cross-functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills.
• Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables.
• An ability to learn quickly as new products and organisational changes are released.
• Previous Project Management experience is expected.
• Experience in the POS, Payments or Tech industries is a plus.
• Experience in hardware installation and network configuration is a plus.
• Located in PST or MST time zone.

Your typical day will include:

• Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation.
• Occasional onsite merchant work, including training and hardware install.
• Data Entry: configure customer account, optimise menu setup, and other data entry tasks involved in getting a merchant onboard.

Perks

• Healthcare coverage
• Retirement Plans
• Work from home flexibility
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

• Zone A:$42.15—$63.23 USD
• ZoneB:$39.23—$58.85 USD
• ZoneC:$35.85—$53.77 USD
• ZoneD:$31.66—$47.48 USD