Bilingual Healthcare Customer Service Representative - 2nd Shift

State Collection Service; El Paso (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA / Flexible spending accounts

Paid time off (PT0) starting at 90 day

Profit sharing

Holidays

Wellness programs

Equipment provided

Job summary

State Collection Service is seeking Remote Bilingual Healthcare Customer Service Representatives to handle inbound and outbound calls about insurance, billing, financial assistance, and payments in a high-tech environment. The role emphasizes compliance with FDCPA, FCRA, and HIPAA in a fast-paced, team-oriented setting.

Ideal candidates have 1+ years in call center or customer service, healthcare terminology knowledge, and the flexibility to work evenings and Saturdays.

Qualifications

• 1+ years’ experience in a call center or customer service handling public inquiries.
• Knowledge of medical terminology, patient billing, healthcare insurance or administration preferred.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong organization and multitasking abilities.
• Willingness to work evenings and Saturdays as required by business needs.
• Ability to work well in a team setting.
• Bilingual candidates provide additional support for bilingual calls.

Responsibilities

• Make and answer calls on behalf of the client to resolve billing and payment issues.
• Respond to information requests from patients or account holders in a professional manner.
• Pursue payment or arrange payment plans on behalf of the client.
• Follow client-specific protocols and policies.
• Investigate and respond to client inquiries as needed.
• Enter and monitor payment arrangements.
• Adhere to FDCPA, FCRA, HIPAA and other applicable laws.

Skills

Call center experience

Medical terminology knowledge

Fast-paced environment

Organizational skills

Flexible scheduling

Teamwork

Bilingual (benefit)

Job description

Description

The GREAT STATE TEAM is seeking Remote Bilingual Healthcare Customer Service Representatives to join our fast-growing teams! As a Healthcare Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

Veterans and Military Spouses Encouraged to Apply

Duties include but are not limited to:

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls

Internet Requirements:

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Available Shifts & Differentials:

In addition to the base wage and differential pay you will have the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

Monday - Friday 10:00am - 7:00pm CST along with one Saturday every 4 weeks 11:00am - 3:00pm CST.

• Bilingual: $18.00/hr + $1.00/hr shift differential = $19.00/hr
• Non Bilingual: $16.00/hr + $1.00/hr shift differential = $17.00/hr

Monday - Thursday from 1:00pm - 10:00pm CST, Fridays from 10:00am - 7:00pm CST, along with every other Saturday from 11:00am - 3:00pm CST.

• Bilingual: $18.00/hr + $2.00/hr shift differential = $20.00/hr
• Non Bilingual: $16.00/hr + $2.00/hr shift differential = $18.00/hr

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing.

State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.

Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM