Bilingual Healthcare Call Center Specialist

Optum; San Juan (PR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Healthcare benefits

Job summary

Optum Puerto Rico Operations is seeking a customer service representative to support members and providers with empathy and clear communication. You will navigate multiple systems, document interactions, and research solutions to complex issues while encouraging self-sufficiency on our websites.

The role requires 1+ years of customer service experience, Windows PC proficiency, and a flexible 40-hour workweek with rotating Saturdays.

Qualifications

• 1+ years of customer service experience solving customer problems.
• Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems.
• Available to work 40 hours/week Monday–Friday with rotating Saturdays; shifts 7:00am–12:00am.

Responsibilities

• Provides compassionate, positive, and solution-focused support to members and providers during each interaction.
• Documents customer interactions in company systems to maintain clear records and seamless continuity.
• Researches across databases to diagnose complex issues and partners with internal or external resources to resolve.
• Assists customers in navigating UnitedHealth Group websites and encourages self-sufficiency.

Skills

Customer service

Windows PC navigation

Bilingual Spanish/English

Shift flexibility

Tools

Windows PC

Job description

Optum Puerto Rico Operations is seeking a customer service representative to support members and providers with empathy and clear communication. You will navigate multiple systems, document interactions, and research solutions to complex issues while encouraging self-sufficiency on our websites.

The role requires 1+ years of customer service experience, Windows PC proficiency, and a flexible 40-hour workweek with rotating Saturdays.