Patient Care Call Center Associate

UnitedHealth Group; San Juan (PR); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

UnitedHealth Group in San Juan, Puerto Rico, is seeking a Call Center Representative to assist members and providers with inquiries, billing, claims and benefits. You will apply empathy, problem solving, and clear communication while using multiple internal systems and tools.

This role requires fluency with computer navigation, a compassionate approach, and a willingness to participate in training and ongoing development.

Competenze

• 1+ years of customer service experience or equivalent office environment
• Proven intermediate Windows PC navigation proficiency
• Available to work 40 hours/week, Monday– Friday, with rotating Saturdays

Mansioni

• Provides compassionate, positive, and solution‑focused support to members and providers during each interaction
• Listens actively to understand customer needs and communicates clearly
• Asks targeted questions to assess needs and determine resolution path
• Documents all customer interactions in company systems for continuity
• Researches in databases and collaborates with internal/external teams to resolve issues
• Navigates UnitedHealth Group websites and guides members to self‑service tools
• Identifies eligible members and guides enrollment or renewal processes
• Processes membership cancellations and applies retention strategies

Conoscenze

Customer service

Windows navigation

Schedule flexibility

Descrizione del lavoro

UnitedHealth Group in San Juan, Puerto Rico, is seeking a Call Center Representative to assist members and providers with inquiries, billing, claims and benefits. You will apply empathy, problem solving, and clear communication while using multiple internal systems and tools.

This role requires fluency with computer navigation, a compassionate approach, and a willingness to participate in training and ongoing development.