Bilingual Health Center Admin & Front Desk Assistant

The University of Georgia; Athens (GA); On-site; USD 14,000 - 20,000; Part time

Job summary

The University of Georgia is seeking a Clarke Middle Health Center Student Administrative Assistant to support front desk operations and patient scheduling. This role provides remote support to Athens Free Clinic mobile sites as needed and ensures high-quality customer service in a busy clinic setting.

Responsibilities include greeting patients, managing appointments in EMR, updating demographics, and coordinating with CCSD staff. Graduate students who are bilingual in Spanish are preferred.

Qualifications

• Graduate student in a related field.
• Bilingual in Spanish.
• Available to work 16-20 hours per week.

Responsibilities

• Greet and check patients in and out in a courteous and professional manner.
• Manage front desk queues and phone lines, ensuring calls are answered promptly and routed appropriately.
• Schedule, confirm, and manage patient appointments within EMR.
• Send appointment reminders via phone, text, or patient portal and track no-show and cancellation rates.
• Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up with patients to resolve any outstanding issues.
• Maintain accurate and up-to-date patient records within the Athena EMR system.
• Respond to patient requests via phone, email, and patient portal (scheduling, general inquiries).
• Triage urgent or sensitive requests and elevate to the appropriate clinical staff as needed.
• Perform general office duties including scanning, faxing, filing, copying, and maintaining a clean and welcoming front office environment.
• Send correspondence, referral letters, and faxes on behalf of clinicians as requested.
• Communicate and coordinate with Clarke County School District (CCSD) staff in a timely and professional manner, serving as a reliable point of contact for school‑based administrative needs.
• Assistance with administrative duties of mobile sites including volunteer scheduling and reminder calls as needed.
• Other administrative duties as assigned.
• Assist clinicians with administrative questions and tasks to support efficient patient care delivery.
• Coordinate with clinical staff regarding patient follow‑up needs and scheduling adjustments.
• Help maintain a professional, organized, and supportive working environment.
• Assist nursing staff with other duties as assigned.
• De‑escalation skills – ability to manage frustrated or distressed patients calmly.
• Cultural humility and sensitivity when working with various patient populations.
• Dependable and punctual with a strong attendance record; this role is a critical coverage position within a limited‑staff practice.

Skills

Bilingual proficiency in Spanish

Education

Graduate student in a related field

Job description

The University of Georgia is seeking a Clarke Middle Health Center Student Administrative Assistant to support front desk operations and patient scheduling. This role provides remote support to Athens Free Clinic mobile sites as needed and ensures high-quality customer service in a busy clinic setting.

Responsibilities include greeting patients, managing appointments in EMR, updating demographics, and coordinating with CCSD staff. Graduate students who are bilingual in Spanish are preferred.