Bilingual Front Desk & Patient Services Coordinator

MedLink Georgia; Gainesville (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

MedLink Georgia is seeking a Front Office Assistant in Gainesville, GA for a full-time position. You will greet patients, answer calls, schedule appointments in the EHR, and support billing and daily administrative tasks.

The role requires MOA program or related secretarial experience, familiarity with medical terminology, and strong communication skills to interact with patients and staff. Competitive pay and benefits offered.

Qualifications

• Graduation from MOA program or equivalent, or HS diploma with 1 year healthcare secretarial experience
• Some knowledge of medical terminology
• Experience with computers, copier/scanner/fax, calculator and office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication; ability to work independently

Responsibilities

• Greet patients and visitors and provide exceptional customer service
• Answer phones and route calls or create patient cases
• Return patient messages promptly (phone or email)
• Schedule appointments in the electronic health record
• Maintain provider schedules and manage no-shows and reminders
• Document demographic information in the EHR at each visit
• Verify patient insurance eligibility when not verified electronically
• Educate patients on sliding fee schedule and eligibility
• Maintain the reception area and process payments at service time
• Participate in daily huddles and end-of-day reconciliation

Skills

Customer service

Communication skills

Healthcare terminology

Education

MOA program

High school diploma

Healthcare secretarial experience

Tools

Electronic Health Records (EHR)

Job description

MedLink Georgia is seeking a Front Office Assistant in Gainesville, GA for a full-time position. You will greet patients, answer calls, schedule appointments in the EHR, and support billing and daily administrative tasks.

The role requires MOA program or related secretarial experience, familiarity with medical terminology, and strong communication skills to interact with patients and staff. Competitive pay and benefits offered.