Bilingual Front-End Associate | Customer Experience

The Restaurant Store; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Restaurant Store in Orlando is searching for a Bilingual Front End Associate to provide excellent service and support at the retail branch. This role involves maintaining efficient checkout operations, assisting customers with transactions, and answering inquiries—both in-person and over the phone. Candidates must demonstrate high levels of customer service and have a thorough understanding of the company's online services to assist Spanish-speaking customers effectively. Join us to help enhance customer experience and operational efficiency.

Qualifications

• Deliver friendly, efficient front-end customer service.
• Possess and maintain a thorough understanding of the website.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience.
• Consistently achieve high levels of point-of-sale transactions.
• Assist customers with accurate register transactions.
• Process customer returns and ensure items are restocked appropriately.
• Expedite customer flow through checkout lanes.
• Serve as the first point of contact for incoming phone calls.
• Guide customers within the store and answer questions.
• Maintain cleanliness and organization of checkout lanes.
• Refill and merchandise impulse products.
• Perform additional tasks as assigned by management.

Job description

The Restaurant Store in Orlando is searching for a Bilingual Front End Associate to provide excellent service and support at the retail branch. This role involves maintaining efficient checkout operations, assisting customers with transactions, and answering inquiries—both in-person and over the phone. Candidates must demonstrate high levels of customer service and have a thorough understanding of the company's online services to assist Spanish-speaking customers effectively. Join us to help enhance customer experience and operational efficiency.