Bilingual Front Desk Specialist – Medical Office

Gastroenterology Center of Northern Virginia Ltd; Arlington (VA); On-site; Full time

Job description

Job Advertisement: Front Desk Associate for Medical Office

We are a leading healthcare provider committed to delivering exceptional patient care and support, our team is dedicated to creating a welcoming and professional environment for both patients and staff.

Job Description: We are currently seeking a BILINGUAL/SPANISH speaking dedicated and customer-focused Front Desk Associate to join our team. The Front Desk Associate will be the first point of contact for patients and visitors, providing outstanding customer service and administrative support. Responsibilities include:

• Greeting patients and visitors in a courteous and professional manner.
• Scheduling appointments and managing the appointment calendar efficiently.
• Answering phone calls and directing inquiries to the appropriate department.
• Verifying patient information and insurance coverage.
• Collecting payments and processing insurance claims.
• Maintaining cleanliness and organization of the front desk area.

Qualifications:

• Previous experience in a medical office or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and software, including electronic medical records (EMR) systems.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of medical terminology is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• Positive and collaborative work environment.

How to Apply: If you are passionate about providing exceptional patient care and are interested in joining our team, please submit your resume and cover letter to [e-mail]. In your cover letter, please highlight your relevant experience and why you would be a great fit for this position.

We are an equal opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest in joining our team, but only those selected for an interview will be contacted.