Bilingual Front Desk Receptionist

IBI Clinic; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Southeast leadership role

Premium benefits

Job summary

IBI Clinic is seeking a Bilingual Front Desk Receptionist (Patient Ambassador) to deliver exceptional patient care in both English and Spanish. You will manage telehealth scheduling, assist with inquiries, and help promote services, while keeping meticulous patient records and coordinating with medical staff.

The role emphasizes social media content involvement, administrative excellence, and the ability to prioritize tasks in a fast-paced ambulatory setting.

Qualifications

• Experience in patient intake, scheduling, and billing tasks.
• Bilingual English/Spanish is a plus.
• Proficient with EMR and telemedicine platforms.

Responsibilities

• Provide exceptional patient care in English and Spanish.
• Manage telehealth appointments and clinic systems.
• Assist patients with inquiries, scheduling, and follow-ups while upselling.
• Maintain accurate patient records and medical administrative tasks.
• Collaborate with medical staff for a seamless patient experience.
• Participate in social media and marketing content.

Skills

Sales Skills

Social Media Savvy

Bilingual (EN/ES)

Communication

Problem Solving

EMR Proficiency

Technical Skills

Administrative Excellence

Attention to Detail

Scheduling & Billing Support

Tools

EMR Systems

Telemedicine Platforms

Scheduling Software

Job description

Join Our Team as a Bilingual Front Desk Receptionist (Patient Ambassador) at IBI Clinic!

Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience? We want to learn about you!

IBI Clinic Institute is the fastest-growing and most innovative Ambulatory Surgery Center, looking for an experienced Bilingual Front Desk Receptionist to join our world-class team.

What We’re Looking For:

• STRONG SALES, CONVERSION, and CLOSING SKILLS
• Social Media Savvy - Able to capture and create social media content to drive traffic and get patients through our door
• Patient-Centered Approach - Provide exceptional, high-quality care to each patient, every day.
• Bilingual Preferred - Fluency in English and Spanish is a plus.
• Exceptional Communication Skills - Ability to engage effectively with physicians, clinical staff, and patients.
• Problem-Solving and Decision-Making Abilities - Ability to prioritize workload, meet deadlines, and develop solutions to patient needs.
• EMR Proficiency - Experience working with electronic medical records and patient scheduling systems.
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed.
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey.
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience.

Responsibilities

• Provide exceptional patient care through effective communication and support in both English and Spanish.
• Manage telehealth appointments and ensure smooth operation of clinic systems.
• Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
• Maintain accurate patient records and handle medical administrative tasks efficiently.
• Collaborate with medical staff to ensure a seamless patient experience
• Passionately participate in Social Media and Marketing Content, etc.

Why Join IBI Clinic?

At IBI Clinic, we are dedicated to transforming patient care through personalized service, leading-edge treatments, and a compassionate approach.

What We Offer:

• A Supportive Team Environment - Work alongside skilled surgeons, clinical leaders, and staff in a collaborative culture.
• Professional Growth - Gain hands-on experience in a fast-paced healthcare setting with opportunities for advancement.
• Fastest Growing Surgical Practice in the Southeast - Be a part of a thriving organization making a difference in patient care.
• Premium Benefits - Medical, Life, Dental, Vision Insurances, 401k, PTO, and more!

We’re an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

IBI Clinic does not accept unsolicited resumes from recruiters or third-party agencies. No fees will be paid for unsolicited candidates submitted directly to our hiring team.