Bilingual Front Desk Receptionist

KIPP; Nashville (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

KIPP Nashville Public Schools is seeking a Front Desk Receptionist to join the Operations Team. You will be the first point of contact for families, students, visitors, and staff, delivering friendly, professional service at the school's front desk.

You will answer phones, manage mail and deliveries, support attendance, handle records, assist with enrollment, and help coordinate school events, while maintaining confidentiality and a welcoming environment.

Qualifications

• Proficient in Google Suites, Microsoft Word, Excel, and PowerPoint.
• Pass Criminal Background Check.
• Prior receptionist experience (Preferred).
• Customer Service experience (Preferred).
• Experience working in a fast-paced environment (Preferred).
• Proficient in speaking, reading and writing in Spanish and/or Arabic (Highly preferred).

Responsibilities

• Act as the first point of contact for parents, students, and visitors and direct them to the appropriate place or person.
• Answer phones, man the front office, and manage mail and fax.
• Receive and distribute messages for students and staff; respond to questions and concerns.
• Provide information about school schedules, policies, and events.
• Screen and track visitors through Raptor as required by policy.
• Support attendance procedures and maintain front office organization.
• Administer first aid and medications to students per standards.
• Assist enrollment documentation and navigate the enrollment process.

Skills

Google Suites

Microsoft Word

Excel

PowerPoint

Spanish/Arabic language

Receptionist experience

Customer service

Fast-paced environment

Job description

KIPP Nashville Public Schools is a network of high-performing, free, open-enrollment K-12 schools that has been committed to positively affecting student outcomes in Nashville since 2005. KIPP Nashville is part of the acclaimed KIPP Network, which educates 100,000+ students nationwide and supports students from Pre-Kindergarten through college, career and beyond. Through the KIPP Forward program, our team helps students identify their career of highest aspiration and develop the skills and confidence to chase their dreams. KIPP Nashville currently operates4 elementary schools, 4 middle schools, and 2 high schools .

The mission of KIPP Nashville is together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence they need to pursue the paths they choose - college, career and beyond - so they can lead fulfilling lives and build a more just world. Our core values are GROWTH, TEAM, and SHINE. If you share in these beliefs and values, if you have a proven willingness to do what it takes for students to be their best, if you thrive in an environment that is both collaborative and entrepreneurial, then you are already aKIPPster.

Job Description

Position Overview

The Front Desk Receptionist partners directly with families, students, visitors and staff of KIPP Nashville and is responsible for providing quality customer service at the school’s front desk. The Receptionist is a key member of the school’s Operations Team. The Receptionist reports to the Director of Operations at their school site.

Responsibilities

• Act as the first point of contact for parents, students, and visitors and direct them to the appropriate place or person
• Ensure a friendly and professional demeanor to create a welcoming environment.
• Man the front office, answer phones, and manage mail and fax
• Receive and distribute messages for students and staff
• Respond to parent questions and concerns, and direct them to the Principal when appropriate
• Provide information about school schedules, policies, and events.
• Screen and track all visitors through Raptor as required by school policy.

Office Administration

• Support school attendance procedures ensuring accuracy
• Maintain and organize front office supplies and maintain a professional space.
• Administer first aid and medications to students according to school standards
• Distribute all deliveries and mail to the appropriate person
• Regularly update student phone lists and contact information

Student Information Management System

• Collect all student records, including immunization records, home language surveys, emergency contact forms, and media release form
• Manage collection, dispersal, security, and organization of all student cumulative record files
• Assure confidentiality of files is maintained and lock files where appropriate
• Answer parent questions and assist parents in navigating the enrollment process as needed.
• Support families with application verification and enrollment documentation

School Operations Support

• Help facilitate and support preparations for school events, including, but not limited to, school performances, parent conferences, celebrations, and field trips.
• Carry out any additional daily school duties as decided upon by the Principal or Director of Operations

Qualifications

Desired Experience

• Proficient in Google Suites, Microsoft Word, Excel, and PowerPoint
• Pass Criminal Background Check
• Prior receptionist experience (Preferred)
• Customer Service experience (Preferred)
• Experience working in a fast-paced environment (Preferred)
• Proficient in speaking, reading and writing in Spanish and/or Arabic (Highly preferred)

Desired Characteristics

• Unwavering commitment to KIPP Nashville’s mission, students, families, and community
• Firm belief in affirming the identity of students, families and staff
• Demonstrates excitement in supporting students and families
• Passionate and committed to being a leader for racial justice and equity, and working in an organization committed to anti-racism
• Strong communication skills with diverse constituents; clear writer, facilitator and speaker and eagerness to collaborate
• Demonstrate commitment to continue their professional development individually, eager to offer and respond positively to feedback
• Ability to tackle multiple projects and initiatives at once with a strong sense of organization, prioritization, follow through and results orientation
• Exhibit positivity, be flexible, and willing to go above and beyond to meet the varied needs of students

Additional Information

Compensation and Benefits

To establish equitable salary practices, the compensation package is derived from the regional KIPP Nashville Public Schools pay scale and are commensurate with aligned experience. This position is non-exempt and will follow a 12-month schedule.

Robust benefits package including medical, dental, vision, disability, and life insurance policy options, in addition to retirement benefits. Application for these benefits may be made immediately upon employment. The policy is effective upon the first of the month following the first day of work.

KIPP Nashville is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual preference, national or ethnic origin, age, disability, pregnancy, or veteran status.

All your information will be kept confidential according to EEO guidelines.