Bilingual Front Desk Receptionist

Proco LLC; Gainesville (GA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Full benefits: medical, dental, vision

401k

Career growth

Stable schedule

Training in both roles

Performance bonuses

Job summary

AICA Orthopedics in Gainesville, GA seeks a bilingual Front Desk Medical Receptionist with cross-training as a Therapy Technician. The role requires fluent English/Spanish and at least 2 years of medical front desk experience. You will greet patients, verify insurance, manage EMR records, and coordinate with the medical team.

Cross-training provides exposure to therapeutic exercises and patient care. Join Georgia's leading orthopedic practice and contribute to patient access, comfort, and smooth

Qualifications

• Fluent bilingual English and Spanish, written and spoken; interview will assess.
• Minimum 2+ years of medical front desk experience.
• Proficiency with EMR systems and general office software.

Responsibilities

• Greet patients in English and Spanish, schedule appointments.
• Verify insurance and process payments, explaining coverage and balances.
• Manage patient records in EMR systems.
• Answer phones and coordinate with the medical team; interpret as needed.
• Assist with intake forms and paperwork for Spanish-speaking patients.
• Cross-train as Therapy Technician: assist chiropractors and guide therapeutic exercises.

Skills

Bilingual English/Spanish

Medical front desk experience

Multitasking

Reliable transportation

Problem-solving

Education

High school diploma

Tools

EMR systems

Job description

Bilingual (English/Spanish) Front Desk Medical Receptionist

Gainesville, GA | AICA Orthopedics | Full-Time

Cross-Training to Therapy Tech

Join Georgia's Leading Orthopedic Practice!

This is a bilingual Medical Receptionist role with cross-training as a Therapy Technician. Fluency in English and Spanish is required, because you'll be the first point of contact for many Spanish-speaking patients and families. It's a strong fit for bilingual professionals looking to grow a healthcare career.

About AICA:

25+ years serving Georgia with 21 locations. A growing team of 400+ professionals specializing in injury recovery and orthopedic care.

What You'll Do

Medical Receptionist Duties:

• Greet patients in English and Spanish, and schedule appointments
• Verify insurance and process payments, explaining coverage and balances in either language
• Manage patient records in EMR systems
• Answer phones and coordinate with the medical team, interpreting for Spanish-speaking patients as needed
• Help Spanish-speaking patients complete intake forms and paperwork

Therapy Tech Training (Cross-Training):

• Assist chiropractors with patient treatments
• Guide patients through therapeutic exercises in English or Spanish
• Document patient progress and responses
• Maintain clean treatment areas

Requirements

Must Have:

• Fluent bilingual English and Spanish, both spoken and written. Proficiency will be assessed during the interview process.
• 2+ years of medical front desk experience
• EMR systems proficiency
• High school diploma
• Strong multitasking and problem-solving skills
• Reliable transportation

Preferred:

• Orthopedic or personal injury experience
• Healthcare clinical support experience
• Medical terminology knowledge in Spanish

What We Offer

• Competitive salary based on experience
• Full benefits: medical, dental, vision, 401k
• Career growth through structured advancement opportunities
• Stable schedule
• Comprehensive training in both roles
• Performance bonuses

Why Choose AICA?

• Dual-role expertise: gain both administrative and clinical skills.
• Career advancement: many leaders started at the front desk.
• Stable employment: an established practice with consistent growth.
• Patient impact: help people recover from injuries, in their own language.

Equal opportunity employer. We value diversity in our organization.