Bilingual Front Desk & Patient Care Liaison

Harmony Healthcare Long Island; Roosevelt (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401-K with company match

Paid time off

Paid holidays

Employee discounts

Job summary

Harmony Healthcare Long Island seeks a Front Desk Receptionist to greet patients, manage check-ins, verify insurance, collect payments, and schedule appointments in a busy primary care setting in Roosevelt, NY. The role supports multiple centers and requires strong bilingual communication and clerical skills.

The ideal candidate will have a high school diploma, experience in a medical office, and proficiency with MS Office/Outlook.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish/Creole required.
• Proficient computer skills (MS Office & Outlook).
• Good customer service and communication skills.
• Ability to multitask and pay attention to details.
• One year clerical experience in a medical setting preferred.
• Health insurance verification, authorization, and/or billing knowledge required.
• Shift is Monday–Friday 8 AM–4 PM, one evening 12 PM–8 PM, and rotating Saturday.

Responsibilities

• Greet, assist, and direct patients and visitors in a courteous, professional manner.
• Manage patient check-in/check-out and verify demographics and billing information.
• Collect and verify insurance information, verify eligibility, and enter data in the EHR.
• Explain forms to patients/guardians and obtain signatures; scan forms.
• Navigate insurance portals and interpret coverage details.
• Determine need for referrals or pre-authorization of medical necessity.
• Assist patients with changing primary care providers if needed.
• Enter patients into sliding scale program and document in records.
• Handle payments and daily cash reconciliation.
• Schedule appointments per health center criteria and send reminders.
• Answer high volume calls and route to appropriate staff.
• Coordinate with physicians/clinical staff for timely care.
• Sort and distribute mail, open faxes, and perform clerical tasks.
• Provide coverage in other departments as needed.

Skills

Bilingual (English/Spanish/Creole)

Customer service

Multitasking

MS Office / Outlook

Communication skills

Clerical experience

Health insurance verification/billing

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

Job description

Harmony Healthcare Long Island seeks a Front Desk Receptionist to greet patients, manage check-ins, verify insurance, collect payments, and schedule appointments in a busy primary care setting in Roosevelt, NY. The role supports multiple centers and requires strong bilingual communication and clerical skills.

The ideal candidate will have a high school diploma, experience in a medical office, and proficiency with MS Office/Outlook.