FRONT DESK RECEPTIONIST

Harmony Healthcare Long Island; Town of Hempstead (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Harmony Healthcare Long Island is seeking a Front Desk Receptionist to join our Nassau County clinics. You will greet patients, manage check-in/out, collect demographic and insurance information, and coordinate with clinical staff to ensure smooth patient flow.

The role requires bilingual English/Spanish or Creole, a high school diploma, and proficiency with Microsoft Office. This full-time, day-evening shift schedule offers health benefits and a stable work environment.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish/Creole required.
• Proficient with Microsoft Office and Outlook.
• Excellent customer service and communication skills.
• Ability to multitask and pay attention to detail.
• One year of clerical experience in a medical setting preferred.
• Health insurance verification, authorization, or billing knowledge preferred.

Responsibilities

• Greet, assist, and direct patients and visitors in a pleasant and professional manner.
• Handle patient check-in, registration, and check-out.
• Explain forms and collect signatures; scan registration forms into electronic records.
• Enter demographic and insurance information; verify eligibility.
• Navigate insurance portals and interpret coverage details.
• Determine need for referrals or pre-authorizations for visits.
• Assist patients with changing their primary care provider if needed.
• Enter patients into the sliding scale program and record data.
• Collect payments and reconcile cash daily.
• Schedule appointments per health center criteria.
• Make reminder and no-show calls.
• Handle high volume of calls on a multi-line system; route calls appropriately.
• Coordinate with physicians and staff to ensure timely care.
• Relay messages to the appropriate staff member.
• Open, sort, and distribute mail and faxes; perform clerical tasks.
• Provide coverage in other departments as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Outlook

Job description

OUR VISION
To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.
OUR VISION
To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.
OUR MISSION
To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.
OUR VALUE PROPOSITION
To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.
The Harmony Healthcare Long Island is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, the Harmony Healthcare Long Island has 4 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status.
The Harmony Healthcare Long Island offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.
JOB TITLE: Front Desk Receptionist
REPORTS TO: Practice Manager
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.
RESPONSIBILITIES INCLUDE:

• Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.
• Responsible for patient check-in, registration, and check-out.
• Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.
• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
• Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
• Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
• Verifies whether a referral or pre-authorization of medical necessity is required for visit.
• Assists patients with changing their primary care provider if applicable.
• Enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
• Collects and processes payment due for visit and complete the daily cash reconciliation process.
• Schedules patients appointments in accordance with criteria established by the health center.
• Performs appointment reminder calls and no-show calls.
• Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member.
• Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care.
• Records and relays messages to the appropriate staff member.
• Opens, sorts, and distribute mail and faxes.
• Performs other clerical duties such as filling, photocopying, and scanning of medical records.
• Provides coverage in other departments or health centers as needed
• Performs other related duties, as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required
• Bilingual in English and Spanish/Creole required
• Proficient computer skills (i.e. Microsoft Office & Outlook)
• Good customer service and communication skills
• Ability to multitask and pay attention details
• One (1) year clerical experience in a medical setting preferred
• Health insurance verification, authorization, and/or billing knowledge required
• This is Monday through Friday. Shifts are from 8 AM to 4 PM, with one evening shift from 12 PM to 8 PM and one rotating Saturday each month

SALARY: $22-$24/ hourly
MORE INFORMATION: This is a non-exempt position
The Harmony Healthcare Long Island provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The Harmony Healthcare Long Island shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.