Bilingual Front Desk Coordinator - Healthcare Office

Harmony Healthcare Long Island; Town of Hempstead (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Harmony Healthcare Long Island is seeking a Front Desk Receptionist to join our Nassau County clinics. You will greet patients, manage check-in/out, collect demographic and insurance information, and coordinate with clinical staff to ensure smooth patient flow.

The role requires bilingual English/Spanish or Creole, a high school diploma, and proficiency with Microsoft Office. This full-time, day-evening shift schedule offers health benefits and a stable work environment.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish/Creole required.
• Proficient with Microsoft Office and Outlook.
• Excellent customer service and communication skills.
• Ability to multitask and pay attention to detail.
• One year of clerical experience in a medical setting preferred.
• Health insurance verification, authorization, or billing knowledge preferred.

Responsibilities

• Greet, assist, and direct patients and visitors in a pleasant and professional manner.
• Handle patient check-in, registration, and check-out.
• Explain forms and collect signatures; scan registration forms into electronic records.
• Enter demographic and insurance information; verify eligibility.
• Navigate insurance portals and interpret coverage details.
• Determine need for referrals or pre-authorizations for visits.
• Assist patients with changing their primary care provider if needed.
• Enter patients into the sliding scale program and record data.
• Collect payments and reconcile cash daily.
• Schedule appointments per health center criteria.
• Make reminder and no-show calls.
• Handle high volume of calls on a multi-line system; route calls appropriately.
• Coordinate with physicians and staff to ensure timely care.
• Relay messages to the appropriate staff member.
• Open, sort, and distribute mail and faxes; perform clerical tasks.
• Provide coverage in other departments as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Outlook

Job description

Harmony Healthcare Long Island is seeking a Front Desk Receptionist to join our Nassau County clinics. You will greet patients, manage check-in/out, collect demographic and insurance information, and coordinate with clinical staff to ensure smooth patient flow.

The role requires bilingual English/Spanish or Creole, a high school diploma, and proficiency with Microsoft Office. This full-time, day-evening shift schedule offers health benefits and a stable work environment.