Bilingual Front Desk & Patient Administration

Complete Medical Wellness; Montvale (NJ); On-site; USD 33,000 - 45,000; Full time

Job summary

Complete Medical Wellness in Montvale, NJ seeks a full-time medical front-desk administrator to support patients, physicians, and clinical teams across spine, orthopedics, and wellness services.

You will schedule appointments, check in/out patients, manage inquiries, and ensure accurate EHR data while coordinating with billing and insurance teams. Proficiency in English and Spanish is required; availability to cover multiple locations is expected.

Qualifications

• Must be fluent in English and Spanish.
• Willingness to reliably cover multiple locations.
• Strong communication, organization, computer, and patient-service skills.
• Prior medical front-desk or admin experience preferred.

Responsibilities

• Schedule, confirm, and coordinate appointments and follow-up care.
• Welcome, check in, check out, and assist patients throughout their visits.
• Answer telephone calls, manage messages, and respond to patient inquiries.
• Assist patients with registration, medical-history, and consultation forms.
• Enter and maintain accurate information in the electronic health record.
• Coordinate consultation records, referrals, and supporting documentation.
• Coordinate with insurance-verification, prior-authorization, surgical-coordination, and billing departments.
• Collect and document patient payments.
• Protect patient confidentiality and comply with HIPAA and company policies.
• Cover all required locations.

Skills

Bilingual English/Spanish

Front-desk experience

Patient-service

Multitasking

Scheduling coordination

Education

High school diploma or GED

Medical Assistant certification

Tools

Electronic Medical Records (EMR) systems

Scheduling software

Job description

Join our growing multispecialty healthcare team. You will support patients, physicians, and clinical teams across spine, orthopedics, pain management, and wellness services while helping maintain efficient administrative operations and an excellent patient experience.

Montvale, New Jersey, is the primary administrative location. Coverage at clinical locations is required as needed, with more distant locations requiring less frequent coverage on a rotating basis.

Responsibilities

• Schedule, confirm, and coordinate appointments and follow-up care
• Welcome, check in, check out, and assist patients throughout their visits
• Answer telephone calls, manage messages, and respond to patient inquiries
• Assist patients with registration, medical-history, and consultation forms
• Enter and maintain accurate information in the electronic health record
• Coordinate consultation records, referrals, and supporting documentation
• Coordinate with insurance-verification, prior-authorization, surgical-coordination, and billing departments
• Collect and document patient payments
• Protect patient confidentiality and comply with HIPAA and company policies
• Cover all required locations

Requirements

• Communicate fluently in English and Spanish
• Ability to reliably cover our locations
• Strong communication, organization, computer, and patient-service skills
• Ability to multitask and manage competing priorities

Preferred qualifications

• At least one year of medical front-desk, administrative, medical assisting, customer-service, or comparable healthcare experience
• Experience using electronic medical record and scheduling systems
• Medical Assistant certification
• High school diploma or GED

Schedule: Full-time, Monday through Friday, generally eight-hour shifts, with availability to cover certain Saturdays.

Compensation: $3,000–$4,000 per month, based on experience, certification, and demonstrated competencies.

Fluent in English and Spanish; strong communication, organization, computer, and patient-service skills