Bilingual Front Desk Greeter - English/Spanish

Excel Dental Management; Massachusetts; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K Plan

Paid training

Paid time off

Dental Insurance

Free Parking

Mentorship

Job summary

Excel Dental is seeking a Front Desk Greeter (Bilingual English/Spanish) to warmly welcome patients and manage the front desk operations. You will greet patients by name, assist with check-in, answer questions, and help maintain a pleasant waiting experience.

Prior customer service or hospitality experience is a plus; dental experience is not required, as training is provided. The role requires fluency in English and Spanish and availability for full office hours, including Saturdays if

Qualifications

• Fluent in English and Spanish (required).
• Available for full office hours, including Saturdays as applicable.
• Upbeat, outgoing, and naturally friendly—enjoy talking with people all day.

Responsibilities

• Greet every patient by name with energy and warmth, in English or Spanish.
• Check patients in, answer questions, and keep them updated on wait times.
• Make the waiting experience comfortable: refreshments, comfort items, a friendly conversation.
• Keep reception, waiting area, restrooms, and common areas clean and organized.
• Assist Spanish-speaking patients and translate for them with front desk and clinical team as needed.
• Support front desk with phones, paperwork, and scheduling.
• Encourage patients to leave reviews.

Skills

Bilingual English/Spanish

Customer service

Hospitality mindset

Attention to detail

Job description

EXCEL DENTAL - WWW.OUREXCELDENTAL.COM

Front Desk Greeter (Bilingual English/Spanish)

Pay: $18-$22/hr | Schedule: Full-time, Mon-Fri, 8:30am - 6:30pm and some Saturdays 8:30am-3:30pm

About Us

Excel Dental is a growing group of nine dental offices across greater Boston and the Merrimack Valley. We’re built on one idea: every patient should feel welcome, cared for, and confident about their treatment from the moment they walk in.

The Role

You are the first and last impression of our office. You’ll greet every patient, make the waiting area feel warm and welcoming, and keep our space spotless. If you light up a room and love making people feel at ease, this role is for you.

What You’ll Do

• Greet every patient by name with energy and warmth, in English or Spanish
• Check patients in, answer questions, and keep them updated on wait times
• Make the waiting experience comfortable: refreshments, comfort items, a friendly conversation
• Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day
• Help Spanish-speaking patients feel at home, including translating for them with the front desk and clinical team as needed
• Support the front desk with phones, paperwork, and scheduling as needed
• Ask happy patients to leave us a review

What We’re Looking For

• Fluent in English and Spanish (required)
• Available for full office hours, including [Saturdays/evenings if applicable]
• Upbeat, outgoing, and naturally friendly — you enjoy talking with people all day
• Takes pride in a clean, polished space and notices details others miss
• Reliable, on time, and a team player
• Customer service, hospitality, or retail experience a plus; dental experience not required — we’ll train you

What We Offer

• Competitive hourly pay [+ performance bonuses tied to patient reviews]
• Paid training and room to grow into front desk, treatment coordinator, or management roles
• Health benefits / PTO / 401K Plan Participation
• A supportive, fast-paced team that cares about patients

Requirements

What You’ll Do

• Greet every patient by name with energy and warmth, in English or Spanish
• Check patients in, answer questions, and keep them updated on wait times
• Make the waiting experience comfortable: refreshments, comfort items, a friendly conversation
• Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day
• Help Spanish-speaking patients feel at home, including translating for them with the front desk and clinical team as needed
• Support the front desk with phones, paperwork, and scheduling as needed
• Ask happy patients to leave us a review

What We’re Looking For

• Fluent in English and Spanish (required)
• Available for full office hours, including [Saturdays/evenings if applicable]
• Upbeat, outgoing, and naturally friendly — you enjoy talking with people all day
• Takes pride in a clean, polished space and notices details others miss
• Reliable, on time, and a team player
• Customer service, hospitality, or retail experience a plus; dental experience not required — we’ll train you
• Exceptional People Skills/Customer Service
• Ability to Lift items of 20 lbs.

Benefits

• Paid Vacation Time (PTO)
• Paid Holidays
• Paid Sick-Time
• 401K Plan
• Health Insurance
• Dental Insurance
• Mentorship for Career Advancement
• Free Parking
• & Much More!

Competitive Compensation & Bonus Opportunity

Mentorship available for career growth, expansion of skills, and higher earning potential!