Bilingual Front Desk & Eligibility Specialist

Stanthonysf; San Francisco, Northern (CA, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

St. Anthony's Medical Clinic in San Francisco is seeking a Patient Service Specialist to manage the reception area, check-in patients, and support medical records and eligibility screening.

You will work closely with nurses and providers to ensure accurate data entry in the Practice Management System and EMR. The role emphasizes compassionate guest engagement, bilingual communication as needed, and adherence to privacy practices.

Qualifications

• Two years demonstrated work experience in a medical/clinical setting preferred.
• Excellent interpersonal, listening, and written communication skills required.
• Bilingual Spanish/English, Cantonese/English, Vietnamese/English, or other Asian language strongly preferred.

Responsibilities

• Greet and assist patients courteously using G.U.E.S.T. standards.
• Assist with patient pre-enrollment and determine CHDP/Medi-Cal eligibility.
• Register new patients and ensure complete registration information.
• Enter patient data into EMR/Practice Management systems accurately.
• Schedule appointments and manage patient reminders and calls.
• Maintain front desk materials and ensure privacy of patient information.
• Provide interpretation support between non-English patients and staff as needed.

Skills

Bilingual communication

Interpersonal skills

Team collaboration

Attention to detail

Patient empathy

Education

High School diploma or GED

Tools

Microsoft Office

Microsoft Excel

EMR/Practice Management systems

Job description

St. Anthony's Medical Clinic in San Francisco is seeking a Patient Service Specialist to manage the reception area, check-in patients, and support medical records and eligibility screening.

You will work closely with nurses and providers to ensure accurate data entry in the Practice Management System and EMR. The role emphasizes compassionate guest engagement, bilingual communication as needed, and adherence to privacy practices.