Bilingual Front Desk Coordinator – Orthopedics

Genesis-Orthopedics-

Oak Brook (IL)

On-site

USD 34,000 - 42,000

Full time

14 days+

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Job summary

Genesis Orthopedics & Sports Medicine is seeking a dynamic Front Desk Receptionist to join our team in a full-time, on-site role. The position focuses on patient check-in/check-out, insurance verification, scheduling, and administrative support in a fast-paced orthopedic setting.

The ideal candidate will have 2+ years in a medical front desk role, be fluent in English and Spanish, and possess strong organizational skills. Epic EHR experience and orthopedic front desk background are preferred.

Qualifications

Minimum 2 years in a medical front desk or customer service role.
Insurance verification experience is required.
Epic EHR experience is preferred.
Orthopedic front desk experience is preferred.

Responsibilities

Greet and assist patients in alignment with our Mission and Values.
Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
Schedule, confirm, and follow up on appointments and visits.
Maintain accurate patient records and documentation.
Collaborate with on-site clinical teams and off-site support staff.
Keep the front desk area clean, organized, and patient-ready.
Assist clinical staff with administrative tasks as needed.