Bilingual Front Desk Coordinator - Medical Office

SOMA MEDICAL CENTER PA; Boynton Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SOMA MEDICAL CENTER PA is seeking a bilingual Front Desk Receptionist in Boynton Beach, FL to be the first point of contact for patients, visitors, and staff. The role involves scheduling, check-in/out, and handling inquiries while maintaining accurate records and patient confidentiality.

The position requires a high school diploma or equivalent, prior healthcare receptionist experience, and basic EHR proficiency; bilingual Spanish is a plus and medical office training is preferred.

Qualifications

• High school diploma or equivalent.
• Previous receptionist or customer service experience, preferably in a health care setting.
• Basic proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Manage patient check-in and check-out processes, including verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer and direct incoming phone calls, respond to inquiries, and provide accurate information regarding services and procedures.
• Maintain organized and up-to-date patient records, ensuring compliance with privacy regulations such as HIPAA.
• Coordinate communication between patients, medical staff, and other departments to facilitate efficient workflow.
• Handle administrative tasks such as processing payments, managing mail, and ordering office supplies.
• Assist in managing waiting room logistics to minimize patient wait times and enhance the patient experience.

Skills

Customer service

Communication skills

Interpersonal skills

Confidentiality

Education

High school diploma or equivalent

Certification in medical office administration

Tools

EHR software

Cerner

Meditech

EWC

Job description

SOMA MEDICAL CENTER PA is seeking a bilingual Front Desk Receptionist in Boynton Beach, FL to be the first point of contact for patients, visitors, and staff. The role involves scheduling, check-in/out, and handling inquiries while maintaining accurate records and patient confidentiality.

The position requires a high school diploma or equivalent, prior healthcare receptionist experience, and basic EHR proficiency; bilingual Spanish is a plus and medical office training is preferred.