Bilingual Front Desk Agent - Spa & RV Park (Full-Time)

SAM'S FAMILY SPA; California; Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Sam’s Family Spa in Desert Hot Springs, CA is seeking a Front Desk Agent to welcome guests, manage reservations, and handle payments at the front desk. The role involves assisting mobile home residents, day spa visitors, motel and tiny-home guests, and RV travelers, with a focus on accuracy and hospitality.

This position requires English and Spanish communication, a dependable, detail-oriented approach, and the ability to multitask during busy periods.

Formación

• At least one year of customer service, retail, or hospitality experience.
• Ability to assist guests effectively in English and Spanish.
• Courteous, dependable approach and the ability to prioritize during busy periods.
• Strong attention to detail, basic math skills, and confidence handling payments.
• Comfort using computers and learning reservation software.
• Availability for varying shifts, including weekends and holidays.
• Must be at least 18 years old.
• Must have food handlers' card.

Responsabilidades

• Welcome residents and guests, explain rates and property policies, and help them choose accommodations and services that fit their needs.
• Process reservations, check-ins, check-outs, changes, and cancellations accurately.
• Answer phone, email, and in-person inquiries with clear, helpful information.
• Process cash and card payments, maintain accurate records, and reconcile transactions according to established procedures.
• Address guest concerns calmly and professionally, involving management when needed.
• Coordinate guest requests with housekeeping and maintenance and leave clear notes for the next shift.
• Assist with retail sales, including following alcohol-sale and age-verification procedures.
• Protect confidential resident and guest information, keep the desk stocked and organized, and report safety or maintenance concerns.

Conocimientos

Bilingual English/Spanish

Customer service

Hospitality experience

Herramientas

Clover POS

Newbook reservation system

Descripción del empleo

Sam’s Family Spa in Desert Hot Springs, CA is seeking a Front Desk Agent to welcome guests, manage reservations, and handle payments at the front desk. The role involves assisting mobile home residents, day spa visitors, motel and tiny-home guests, and RV travelers, with a focus on accuracy and hospitality.

This position requires English and Spanish communication, a dependable, detail-oriented approach, and the ability to multitask during busy periods.