Bilingual Front Desk Agent - Hospitality & Reservations

SAM'S FAMILY SPA; California; On-site; USD 19,000 - 28,000; Full time

Job summary

Sam’s Family Spa in Desert Hot Springs, CA is seeking a dependable Front Desk Agent for full-time, in-person service. You’ll welcome residents and guests, explain rates and policies, and help them choose accommodations and services that fit their needs.

You’ll process reservations, check-ins and check-outs, handle phone, email and in-person inquiries, and manage payments. Bilingual English/Spanish required; prior customer service or hospitality experience preferred; training provided.

Qualifications

• At least one year of customer service, retail, or hospitality experience.
• Bilingual in English and Spanish.
• Must be at least 18 years old.
• Must have food handlers' card.

Responsibilities

• Welcome residents and guests, explain rates and property policies, and help them choose accommodations and services that fit their needs.
• Process reservations, check-ins, check-outs, changes, and cancellations accurately.
• Answer phone, email, and in-person inquiries with clear, helpful information.
• Process cash and card payments, maintain accurate records, and reconcile transactions according to established procedures.
• Address guest concerns calmly and professionally, involving management when needed.
• Coordinate guest requests with housekeeping and maintenance and leave clear notes for the next shift.
• Assist with retail sales, including following alcohol-sale and age-verification procedures.
• Protect confidential resident and guest information, keep the desk stocked and organized, and report safety or maintenance concerns.

Skills

Customer service

Retail

Hospitality

Tools

Clover

Newbook

Job description

Sam’s Family Spa in Desert Hot Springs, CA is seeking a dependable Front Desk Agent for full-time, in-person service. You’ll welcome residents and guests, explain rates and policies, and help them choose accommodations and services that fit their needs.

You’ll process reservations, check-ins and check-outs, handle phone, email and in-person inquiries, and manage payments. Bilingual English/Spanish required; prior customer service or hospitality experience preferred; training provided.