Bilingual Floater Case Manager

Compass Sf; San Francisco, Northern (CA, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off: 4 weeks vacation (year

Job summary

Compass Family Services in San Francisco is seeking a Bilingual Floater Case Manager to support families across the agency. This full-time role requires quick learning, trauma-informed approach, and the ability to work on a rotating team.

You will engage with Spanish and English-speaking clients, coordinate rent assistance, maintain case files in Salesforce and the ONE System, and collaborate with multiple programs to ensure clients’ stability and well-being.

Qualifications

• Bilingual in Spanish and English at a high level.
• Valid CA driver’s license and Zipcar eligibility.
• Experience working with people in crisis and homeless families.
• Strong interpersonal and networking skills.
• Experience in a public-facing field with phone/email/in-person communication.
• Excellent reliability, organization, and professionalism.
• Commitment to diversity, equity, inclusion and belonging.
• Proficiency with Microsoft Office; Salesforce experience a plus.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

Skills

Spanish/English fluency

Driver's license (CA)

Experience with people in crisis

Interpersonal skills

Public-facing communication

Outstanding work habits

Diversity, equity, inclusion advocacy

Microsoft Office proficiency

Tools

Salesforce

ONE System

Microsoft Office

Job description

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Compensation

$33.33 hourly

Schedule

Full time (37.5 hours/week), Monday - Friday during standard business hours

Location

37 Grove St, SF and at other Compass Family Services offices within walking distance of Civic Center.

Organizational Core Competencies

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Bilingual Floater Case Manager will do

The Floater Case Manager fills in for Case Managers and other direct client service staff across the agency when positions are vacant or existing staff are on extended leave. This is a great role for a social services professional who learns quickly and wants exposure to a variety of programs for families.

Senior Program Directors will determine, based on need, which Compass program the Floater Case Manager will join. The Floater Case Manager will function as a full time Case Manager on that team for anywhere from a few weeks to a few months. Floater Case Managers may join one of 12 Compass teams and will be responsible for providing trauma-informed and supportive client services according to the specifics of the relevant program.

Specific responsibilities include

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

Qualifications

• Fluency or a very high level of proficiency in Spanish and English
• Valid CA driver’s license and ability to be approved as a Zipcar driver.
• Experience working with people in crisis and demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Experience in a public-facing field which requires extensive phone, email, and in-person communication with outside parties, for example: real estate, property management, sales, or community outreach.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Compensation and Benefits

• Salary range: $33.33 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

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