Bilingual Financial Services Consultant

Penske Automotive Group; Winter Park (FL); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Lexus of Winter Park in Florida seeks a Financial Services Consultant to drive dealership revenue by selling finance and insurance programs to new and used vehicle customers. You will work closely with staff and customers to build relationships and bridge gaps in the sales process.

This role requires ability to process paperwork, explain aftermarket products, and maintain lender relationships while upholding ethics and regulatory compliance.

Qualifications

• Associate's degree or equivalent with 2–3 years related experience
• Bachelor's degree in Business, Accounting or Finance preferred
• Ability to comply with federal, state, and local regulations governing vehicle financing and dealership policies
• Strong communication skills and professional presentation

Responsabilités

• Sells finance and insurance products to customers
• Builds rapport with customers to establish referrals and a customer network
• Maintains reputation with lenders and ensures timely funding
• Processes finance and lease paperwork accurately and in compliance with laws and policies
• Explains aftermarket products and extended warranties to customers
• Keeps complete and accurate paperwork for title, taxes, and vehicle transactions

Connaissances

Sell finance products

Customer rapport

Regulatory compliance

Strong communication

Paperwork processing

Independent work

Formation

Associate's degree or equivalent

Bachelor's degree in Business/Accounting/Finance (preferred)

Outils

Computer proficiency

Description du poste

Summary/Objective
The Financial Services Consultant produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new and used vehicle customers. Works directly with our employees and customers to develop relationships and help bridge disconnects in the sales process.

Essential Functions

• Sells finance and insurance products to customers
• Builds rapport with customers to build a base of referrals to establish customer network
• Maintains impeccable reputation with lenders
• Produces and submits paperwork for title work and secures funding from finance sources in a timely manner
• Provides customers with thorough explanation of aftermarket products and extended warranties
• Provides customers with complete explanation of manufacturer and dealership service procedures and policies
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Processes finance and lease deals accurately, fairly, and in accordance with local, state, and federal statutes, and company policies
• Conducts business in an ethical and professional manner
• Processes all federal, state, and dealer paperwork related to vehicle transaction
• Understands and complies with all federal, state, and local regulations that affect the new and used vehicle and finance departments
• Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner
• Checks all paperwork for, including but not limited to, correct title, lien information, taxes, and consumer information before forwarding to accounting
• Acquires and maintains current state insurance license, completing continuing credit insurance education
• Maintains insurance files
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals
• Ensures work areas and customer waiting areas are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

• Ability to sell products and services in a professional and ethical manner
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect the new and used vehicle and finance departments
• Ability to facilitate and/or conduct technical training to other employees
• Computer proficient
• Exceptional communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Supervisory Responsibility
N/A

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls
This position requires the ability to climb, push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion
This position requires the ability to talk and hear
This position is primarily located in an office environment, with heating and air conditioning

Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.

Required Education and Experience
Associate's degree (A.A.) or equivalent; and two to three year's related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience
Bachelor's degree in Business, Account or Finance or equivalent; and three to five years related experience and/or training; or equivalent combination of education and experience

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
AFIP Certification is preferred but not required

Safety Sensitive Position

No

Dealership Name

Lexus of Winter Park

Position Type

Full-time

undefined