Bilingual Field Trainer: Onsite Training & Onboarding

ServiceMaster Clean of Fraser Valley; Virginia, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Life insurance

Short/Long-term disability

Paid holidays

Job summary

SERVPRO is seeking a bilingual Field Trainer in Midlothian, VA to grow and develop our Franchise team, ensuring trained staff perform according to SERVPRO® procedures and processes. The role emphasizes onboarding, quality control, and ongoing education.

The successful candidate will have strong communication, multi-tasking, and detail-oriented skills, with a customer-service mindset and the ability to train effectively across teams.

Qualifications

• A minimum of one year of business experience, preferably in training/onboarding.
• Bilingual is a MUST.
• Knowledge of current business software technologies.
• Superb customer service, administrative, and verbal and written communication skills.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and can work independently.
• Driver’s License and clean driving record.

Responsibilities

• Administer paperwork for new hires, communicating with the new hires throughout the process to ensure quality onboarding.
• Onboard and train new hires by following SERVPRO® standard processes.
• Assign assets to new hires and track in HRIS system.
• Conduct training in accordance with the SERVPRO® standard processes.
• Support coordination of on-site training for employees.
• Renew all employee training on a consistent basis.
• Perform technology setup, protection, and tracking.
• Facilitate continuing education training and classes.

Skills

Bilingual

Communication

Organizational skills

Self-motivated

Driver's license

Software knowledge

Job description

SERVPRO is seeking a bilingual Field Trainer in Midlothian, VA to grow and develop our Franchise team, ensuring trained staff perform according to SERVPRO® procedures and processes. The role emphasizes onboarding, quality control, and ongoing education.

The successful candidate will have strong communication, multi-tasking, and detail-oriented skills, with a customer-service mindset and the ability to train effectively across teams.