Bilingual Family Visitation Center Facilitator - Safe Visits

Safe Place; Round Lake Beach (IL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Safe Place is seeking a Family Visitation Center Facilitator in Round Lake Beach, IL. This role supports supervised visitation and safe custody exchanges for children and families navigating challenging circumstances, operating with professionalism, compassion, and a safety-first mindset.

The facilitator monitors visits, documents observations, maintains a trauma-informed environment, and collaborates across the agency to achieve shared goals.

Qualifications

• Fluency in Spanish and English (required).
• 3–5 years of experience working with children and families or individuals impacted by domestic violence.
• Strong verbal and written communication skills; ability to handle sensitive information.
• Experience managing conflict and using de-escalation techniques.

Responsibilities

• Supervise parent-child visits and custody exchanges ordered by the court.
• Ensure compliance with program policies and procedures.
• Conduct orientations for adults and children entering the program.
• Maintain accurate, timely documentation and case records.
• Intervene and redirect interactions to support safety and child well-being.
• Recognize safety concerns and apply de-escalation techniques as needed.
• Document critical incidents and safety-related concerns.
• Assist with maintaining visitation rooms and program spaces.
• Collaborate with colleagues to support shared goals and participate in meetings.

Skills

Bilingual Spanish/English

Strong communication

Confidentiality

Conflict de-escalation

MS Office

Education

Bachelor's degree in Social Work/ Psychology / Human Services

Tools

Microsoft Office

Job description

Safe Place is seeking a Family Visitation Center Facilitator in Round Lake Beach, IL. This role supports supervised visitation and safe custody exchanges for children and families navigating challenging circumstances, operating with professionalism, compassion, and a safety-first mindset.

The facilitator monitors visits, documents observations, maintains a trauma-informed environment, and collaborates across the agency to achieve shared goals.