Bilingual Family Support Specialist – Early Learning

Community Services For Children, Inc.; Allentown (Lehigh County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

401k retirement plan

Probation incentive $500

Job summary

Community Services for Children seeks a Family Specialist to support the ELRC, guiding families to early learning resources and eligibility for Child Care Works. You will deliver friendly, comprehensive service and referrals across the region, promoting healthy development and streamlined access to services.

As part of a large, trusted organization, you will conduct needs assessments in diverse settings, maintain timelines, and help families complete applications for publicly funded programs,

Qualifications

• Associate’s degree in related field.
• Ability to provide friendly, informed customer service.
• Experience using databases or tracking systems.
• Strong oral and written communication skills.
• Valid driver’s license and vehicle access.
• Bilingual English/Spanish required.

Responsibilities

• Provide excellent customer service to families seeking information and referrals.
• Meet families in community settings to assess needs and provide referrals.
• Coordinate daily Family Services activities and handle inquiries.
• Ensure timely, compliant processing of program applications and status updates.
• Assist families with applications for publicly funded programs.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Problem solving

Education

Associate degree

Tools

CRM software

Database systems

Job description

Community Services for Children seeks a Family Specialist to support the ELRC, guiding families to early learning resources and eligibility for Child Care Works. You will deliver friendly, comprehensive service and referrals across the region, promoting healthy development and streamlined access to services.

As part of a large, trusted organization, you will conduct needs assessments in diverse settings, maintain timelines, and help families complete applications for publicly funded programs,