Bilingual Family Support Navigator

NAMI San Diego; El Centro (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

NAMI San Diego & Imperial Counties is seeking a Family Support Navigator to provide case management and system navigation for adults connected to the Coordinated Family Supports program in Imperial County. Hybrid work from home and in-person in Imperial Valley communities are involved.

You will support clients and families to access services, overcome barriers, and pursue goals while maintaining confidentiality and culturally appropriate services.

Qualifications

• Bilingual in English and Spanish.
• Associates degree in a human services field OR at least 3 years of experience supporting individuals with IDD; Bachelor's degree preferred.
• At least one year of experience supporting individuals living with IDD.
• In-depth knowledge of Imperial County's services, resources, and culture.
• Excellent planning, organizing, problem-solving, time management, and coordinating skills.

Responsibilities

• Maintain and manage an active caseload.
• Complete assessments to determine client needs and develop written support plans.
• Maintain regular contact with clients.
• Connect families with resources and assist with benefits applications.
• Document services, intakes, and visits within three business days.
• Attend supervision sessions to review progress and documentation.
• Collaborate with San Diego Regional Center staff, clients’ families, and other providers.
• Participate in team meetings and community outreach activities.
• Build relationships with clients, families, and providers; give presentations as needed.
• Assist with reports and invoicing for the program.

Skills

Bilingual English/Spanish

Interpersonal skills

Time management

Documentation

Education

Associates degree in human services

Bachelor’s degree in human services (preferred)

Tools

Microsoft Office

Word

Excel

Email & web navigation

Job description

POSITION TITLE:

Family Support Navigator

Company Description:

NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental health concerns.

Work location:

This position is based in Imperial County (Hybrid); the Family Support Navigator position will work from their home office, as well as at the office and in the community, as needed. Given that our program serves individuals within all areas of the Imperial Valley, our team may find themselves traveling to areas such as Ocotillo, Salton City, and Winterhaven.

Primary Responsibilities/Function:

Our Family Support Navigator will support the Coordinated Family Supports (CFS) program, where our team assists adults who are clients of the San Diego Regional Center in Imperial County, as well as their families, with connecting to services. Specifically, they will support individuals and their families in pursuing their goals by providing case management, assisting them with navigating and accessing services, identifying and overcoming barriers, planning, education, and other related services that will help individuals to remain successfully in their family's home.

Duties and Responsibilities:

• Maintain and manage an active caseload.


• Complete assessments to determine your client's needs; develop and provide a written plan for supporting the individuals, in which you highlight needs and how these will be addressed.


• Maintain contact and meet regularly with clients.


• Connect individuals and their families with needed resources, providing guidance, proactively identifying and addressing potential barriers, support with applying for needed benefits, provide education, as well as system navigation.


• Complete follow-up assessments to determine client's progress towards goals; document findings and update the client's plan.


• Document services, intakes, and visits within three business days.


• Attend and participate in individual supervision to receive support on goal progress, validate if frequency of contacts is adequate, and review documentation in support of ensuring it is complete and timely.


• Communicate and collaborate with staff from San Diego Regional Center, our clients' family members, and other providers.


• Participate in meetings with the CFS team, the San Diego Regional Center, other providers, and NAMI San Diego & Imperial Counties.


• Builds and maintains relationships, conducts outreach activities with the community as well as providers/staff of the San Diego Regional Center and other providers. This may include giving formal presentations to large groups of individuals.


• Supports the Lead Family Supports Navigator with completion of reports and invoicing.


• Provide culturally and linguistically appropriate services.


• Works collaboratively in a teamwork style with demonstrated ability to relate effectively with people from diverse backgrounds.


• Other duties as assigned.

Accountability:

Reports to the Lead Family Supports Navigator.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.


• Prolonged periods of standing and walking.


• Must be able to lift up to 15 pounds at times.

Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:

• Bilingual (English/Spanish).


• Associates degree in a human services field of study (such as psychology, social work, child development, etc.) OR at least 3 years of experience supporting individuals living with intellectual/developmental disabilities (IDD); Bachelor's degree in a human services field of study, preferred.


• At least one year of experience supporting individuals living with intellectual/developmental disabilities.


• In-depth knowledge of Imperial County's services, resources, and culture.


• Exceptional interpersonal skills, positivity, attention to detail, flexibility, and enjoy working in an ever-changing environment.


• Personal lived experience or with a family member or loved one with developmental disabilities and/or behavioral health challenges, preferred


• Excellent planning, organizing, problem-solving, time management, and coordinating skills.


• Able to work with minimal direction and supervision.


• Demonstrated ability to maintain confidentiality.


• Strong positive viewpoint towards individuals with developmental disabilities, mental health challenges, and a history of substance use, and their families.


• Natural ability to build and maintain relationships and find common ground with diverse stakeholders.


• Ability to get along and work effectively with others.


• Able to communicate effectively, verbally and in writing.


• Regular, predictable attendance is required.


• Completion of Medi-Cal Peer Support Specialist Training is preferred.


• Intermediate to advanced knowledge of computer software (Microsoft Office, Word, Excel), email, and web navigation.


• Must be willing and able to drive your personal and reliable car, possess valid California Driver's License and comprehensive automobile insurance as required by law. Must have a satisfactory driving record.

Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment. If you have any questions regarding this requirement, please feel free to reach out to [e-mail].