Bilingual Family Resource Navigator

Partnership for Maternal & Child Health of Northern New Jersey; Irvington (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Partnership for Maternal & Child Health of Northern New Jersey seeks a Unity Family Success Center Family Partner in Irvington, NJ. You will greet visitors, conduct intake, and connect families to resources, acting as a key community contact in a welcoming environment.

Responsibilities include delivering Spanish-language workshops, translating materials, and supporting events. Strong organizational and Microsoft Office skills are required.

Qualifications

• Associates degree required; Bachelor’s degree preferred.
• Two years of experience in community-based/human services programs.
• Experience in prevention-related programs.
• Three to five years of administrative experience preferred.
• Bilingual fluency in English and Spanish required.
• Excellent verbal, written, and interpersonal communication.
• Proficient with Microsoft Office Suite.

Responsibilities

• Greet visitors, in-person and via phone, and offer welcome tours.
• Instruct participants to complete program forms and direct them accordingly.
• Connect families to needed resources with information, referrals, and advocacy.
• Assist with Family Success Center activities and events including marketing, outreach, and registrations.
• Track information on services provided and report data monthly.
• Translate program materials into Spanish to ensure accessibility and cultural relevance.
• Interpret and adapt workshop content into Spanish for accuracy and engagement.
• Deliver workshops in Spanish with effective participant engagement.
• Assist with tracking and organizing materials and program supplies/inventory.
• Assist with office functions, including mail processing and catering for activities.
• Handle other duties as required.

Skills

Bilingual English/Spanish

Customer service

Interpersonal communication

Organizational skills

Administrative support

Data tracking

Education

Associate degree in Human Services

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

The Unity Family Success Center Family Partner is responsible for welcoming participants to the center in Irvington, NJ, conducting intake tasks, and connecting families with needed resources. Serves as a welcoming presence and a key point of contact for the community, helping to create a safe, organized, and family-friendly environment. Conducts presentations and outreach activities.

Essential Functions

• Greet visitors, both in-person and via phone, in a professional and friendly manner, including offering welcome tours
• Instruct all participants to complete the appropriate program forms and direct participants appropriately
• Connect families to needed resources (including providing information, referrals, and advocacy) in a strength-based, professional, and non-judgmental manner
• Assist with Family Success Center activities and events including marketing, outreach, registering families, set-up/cleanup, etc.
• Track information daily on any services provided to families and report data to management on a monthly basis
• Translate program materials into Spanish to ensure accessibility and cultural relevance for Spanish-speaking participants including workshops, outreach materials, and written communications
• Interpret and adapt workshop content into Spanish to maintain accuracy, clarity, and engagement while aligning with program goals and learning objectives
• Facilitate and deliver workshops in Spanish, ensuring effective participant engagement, comprehension, and inclusion of Spanish-speaking families in all program offerings
• Assist with tracking and organizing materials and program supplies/inventory
• Assist with office functions, including mail processing, catering for various activities and events, service on various office machines.
• Handle other duties as required.

Requirements

• Associates degree in a Human Services-related field is required; Bachelor’s degree is preferred. Commensurate experience in place of a Human Services-related degree may be considered.
• Two years of experience required in implementation of community-based services or human service programs
• Experience in the provision of prevention related programs required
• Three to five years of administrative experience preferred
• Bilingual fluency in reading, writing, and speaking English and Spanish is required
• Excellent verbal, written, and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite

DEIB Drivers for Success

PMCH aims to foster a workplace culture that prioritizes diversity, equity, inclusion, and belonging. Our collective vision is to create an antiracist organization through:

• Encouraging bidirectional and transparent communication
• Promoting a culture of belonging
• Practicing cross-program collaboration and engagement
• Engaging in continuous learning/enrichment
• Embracing inclusive representation and practices

All employees must comply with the guidelines of PMCH's Immunization Policy.